The best in the Atlanta area!
November 6, 2018
I have taken my QX60 to the Infiniti dealerships in both Roswell and Marietta for oil changes and tire rotations, but this last time I tried the Infiniti dealership in Gwinnett. Rowell was okay, I could get in and out of there during lunchtime on a weekday in an hour and fifteen minutes, maybe an hour and a half. (That was oil, tires, and a wash.) The Nalley dealership in Marietta made me so frustrated I was in tears. Took them a half an hour just to call me up and get my paperwork started. An hour and a half later I demanded my car so I could return back to work. I told them I didn't care if it was washed - just bring me my car! It took them ANOTHER thirty minutes just to bring it around (not washed), so total I was there for over two and a half hours for an oil change and tire rotation. Never going there again for sure! I've heard they have a new service manager so I don't know if it will get any better but I'm not really inclined to try it. This last time, however, I took my car to the Infiniti of Gwinnett dealership - again during lunch - and again I needed an oil change and tire rotation. Kashawn was amazing! I actually initially went up there late on Saturday afternoon but they were just closing shop. He still made an effort to see if they could squeeze me in but they couldn't. He worked with me though to make an appointment for the following Wednesday (per my schedule, not theirs) at noon. I brought my car up there about 12:35 and he wrote out a card for me that had an expected finish time of 1:40 on one side and the Wi-Fi password on the other. I took my laptop in and got some work done while I waited. I didn't even realize an hour had passed but he came to get me right before 1:40 and told me my car was done and he was ready to finish my paperwork whenever I was. I finished what I was working on and went back to his desk. I paid for my service and he took me out to my car to make sure everything was to my liking. They even vacuumed the cargo area behind the third row for me like I had asked (they don't normally do that part - I think they only do the first two rows?). It looked great and I even had a complimentary bottle of water waiting for me in my cup holder! To be honest I went in dreading it so I took my laptop this time so I could at least be productive while I waited for an eternity for my car to get done. But that was not the case at all! They were great, Kashawn was SO nice and friendly, and they got my car done right and done on time. Guess I know where I will be going from now on? :-)