Consistently excellent customer service
December 3, 2018
Once again, Dave Henricks provided outstanding customer service. This is something he has been doing, for me, for over 10 years. And this is the reason I will remain a faithful Austin Infiniti customer for life! Why would I even look at another dealership, when everything I could ask for in a dealership is right here? Over the years, I have sometimes been a challenging customer. For example, I had always heard you should not buy tires at the dealership. But Dave asked me why I would go somewhere else for tires, when I can get them at Austin Infiniti, where I know I will get great quality and service. I took his advice and have no regrets. Dave is a man of great integrity, who is always calm and pleasant, no matter what problems I throw at him. He cordially greets me and offers all of the luxuries and accommodations of your wonderful dealership, but he's also flexible and compassionate, and will give me the fast facts and super quick service, when he knows I'm in a hurry. Austin Infiniti is very fortunate to have Dave Henricks representing your great company!