This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking to buy Infiniti. I hope they do the same if I need their help in services and post sale issues, if any.
My entire experience here was superb. Eddie Urbina worked with me, and he was honestly the best sales person I've ever experienced. Any time I needed Eddie, even after I bought my car and had questions (which could have easily felt like an inconvenience to him), Eddie answered my calls or texts within seconds and was happy to help me in any way he could. He went above and beyond what was necessary to help me. Eddie has a keen memory for details and is a skilled listener. He was incredible at recalling details about our conversations and using that information to give me other suggestions. I was in corporate sales and managed salespeople for many years, and I know how rare these skills are. Sewell does a great job of training their employees. Everyone there is friendly and service-minded without fail. When shopping here, it quickly becomes obvious that this is one of the top dealerships in the nation, not just in Texas. Thank you Sewell and Eddie for making this an easy and enjoyable experience!
It was overall an outstanding experience--from two weeks of phone conversations working out the particulars, to the day of finally making the trip to the dealership and sealing the deal--the Sewell experience was unlike any other. Charlie was super friendly and laid back. Excellent customer service!
We purchased a 2016 Infinity QX60 recently. This is the pinnacle of 3 seat SUV's. It has a striking appearance with smooth lines sweeping down the sides of the vehicle. The front end and grill add a bit of adventure and aggressive stance to the car. The interior is absolute luxury. Very comfortable leather seats that adjust every way they can. The dash board is broad and sweeping, allowing a clear view of the road. The controls are easy to use and positioned for easy use. The ride is smooth and very quiet, with very little road noise allowed in the cabin. This is our second Infinity and we are thrilled to own it. This vehicle is so much more impressive in it's appearance than the boxy competitors. Bottom line is that this vehicle costs a lot less than a similar sized BMW, Lexus or Mercedes and offers more luxury and a more impressive appearance.
I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again!
My friend and I walked in on a rainy day to look at vehicles. I was in search for a bigger vehicle and had the intentions to buy a used vehicle. We saw a very reasonable price on a used vehicle that had really low mileage but I wanted to do some more research and my time was limited that day. Mandy was very pleasant to work with. She had the answers to all my questions, which I had plenty. She was very patient and informative. I had to reschedule because I had to leave. We kept in contact throughout the next day because I was unsure of when my daughter???s volleyball tournament will end. Again she was extremely understanding and patient with my needs and worked with my fluctuating scheduled time to test drive the vehicle. All Questions were answered and I was very pleased with all the knowledge she had to share with me in regards to the vehicle. I was able to take home the vehicle for the weekend. I loved the way the vehicle drives and all the bells and whistles it came with, but decided on a new one because Mandy was able to work with me on some numbers. Mandy made sure I was happy with my purchase and worked with me on understanding all the functionality the vehicle had to offer. Mandy made my visits so comfortable and the conversations were so easy that it felt like I was having a conversation with a friend. My daughter felt very comfortable with Mandy and liked her a lot. I recommend Mandy to anyone looking to buy a vehicle new or used. She is definitely the go to person. She wants her clients to be happy with their purchase and not the type that would sell anything just to have a sale. Once again, thank you so much Mandy!!!
Mandy made the process very painless. We did most of the work upfront over the phone before I entered the dealership. Once I arrived I drove the car and finance had the docs ready. I would highly recommend Mandy and Grubbs Infiniti Grapevine.
My salesperson Mandy was exceptional. This is my second experience with the brand and Grubbs Infiniti; each time gets better. Mandy knew exactly what our expectations were and she made it happen! She was very knowledgeable and personable. Her recommendations were respected because she was genuine. The salesperson truly makes a difference when getting a new vehicle.
We have purchased several Infiniti cars from Grubbs Infiniti and have always had the best customer service. And the best salesperson Mandy is the BEST and Angela in finance is the BEST. We will always recommend Grubbs to everyone as we have always done in the past. Thank you Grubbs for always taking care of us.
I tried to buy a car from this dealership. Charlie, the salesman was very helpful, and offered me a very good deal. I waited too long to make up my mind, just had too many things going on. But I definitely want to deal with this dealership and buy a car from them. I was very impressed by their svc dept and sales.
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