We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
So I thought that this experience was going to be long, confusing and tedious but it was just the opposite. Grant Misson and the sales staff were nothing but friendly and straightforward. I had a very pleasant experience and walked away with the car I wanted at the price I could work with..
Went looking for a truck as soon as I got out of my car and walked in David was there to help meet everything we was looking for I told him exactly what we wanted and he didn't try to persuade me from getting what we wanted. He help find the right truck with the right price we was looking for! My wait time wasnt long at all from beginning to end less than 3 hrs which is great to me I didn't feel rushed but also didn't have to be there forever. I left feeling confident in my choice, the total price and my monthly payment. Thanks for all your hard work David for getting my family exactly what we need! 😁 Anyone looking for a great experience go see the yark family on Central Ave Toledo Ohio.
I walked in Thursday and drove off with a vehicle thanks to Michael White I had a great experience I would recommend a family member or friend there anytime. He actually took his time and really showed that he cared.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
With the last couple cars I???ve purchased elsewhere I???ve learned to dread the all day affair, I was pleasantly surprised to find that from the time I walked into the dealership to the time I left in my new car was under three hours which included my test drive, trade in and establishing financing; Everyone I interacted with was wonderful and there way zero pressure to hurry up and make a decision. This is the third vehicle my family has purchased from salesman John Baertschi over the years and we???ll just keep coming back.
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
Yesterday we had the pleasure of meeting Greg and today we had the excitement of purchasing a vehicle from him. He is awesome and well recommended. Greg???s love for his job show???s in his genuine effort of helping and satisfying his customers. John was also very helpful in the process and worked his magic. I am very pleased with the help from these two gentlemen today and I will gladly recommend the both of them to anyone I know.
Browsing the internet we found the car we wanted...but was just a bit out of our comfort zone. Taking a stab in the dark we called the dealership to see what the bottom line was that they could take for the vehicle. We told them upfront what we were willing to pay, and what we wanted for our trade. 30 minutes later we got in the car and made the 1 1/2 trip to the dealership. We didn't have to play the # game that many other dealerships play. The only thing I was not impressed with was many repairs had to be made to the vehicle as it had not been serviced yet, which delayed the delivery of the car by some time. The customer service was excellent and definately gave me some faith that not all car dealerships are shady!! Thanks!! Salesperson- Joyce Peters!!!
Excellent service, they even took time to explain all the gadgets in the vehicle.
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