Used 2018 Jeep Cherokee for Sale in Concord, NH

I am very pleased with the hospitality that i received from the start to finish of the buying process. Richard and the team worked hard to get me approved. I will be back in the future the next time i need a car, and plan to tell others of my experience.

Plenty of room for a family of 4 also very reliable. It’s good on gas it fits all the family needs money well spent I would definitely recommend this car

On Wednesday 09/12/18 I went to Merchants Auto for the first time. I was greeted at the front door by Joe Hodgson. Joe asked me a few pertinent questions and proceeded to show me what was available for cars within my price range and vehicle preference. Joe was the opposite of the steriotypical car dealer. He was low pressure with a great knowledge of the dealerships inventory. We took a couple of test rides and I told Joe that i was interested in one of the Altimas I had driven. Joe and I went over the particulars about the car and the services available at the dealership. I had developed an early rapport with Joe who was about my age, lived in the same town, and shared common interests such as golf. I decided to go ahead with the purchase so Joe introduced me to Scott Chavanelle to go over the financing. Scott was also very professional yet personable. we found out we had common friends near his home in Belmont. After taking care of the paperwork and a couple of hand shakes I left anxious to pick up my car the next day. When I got to the dealership Joe greeted me and told me everything was all set and brought me to the service department where I met Cam Inman. Cam explained Merchants service plan and gave me an appointment for my first 4000 mile service. He too was professional and courteous. I was then able to drive away after having a positive experience for my first purchase at Merchants Auto and certainly worth a positive review....Well here's the rest of the story...Sometime over night someone broke into my house, stole money, and when I woke up and found my key fob missing from the kitchen counter I thought possibly I had dropped it outside when I retrieved my phone from the new car the night before. I traced the area where I had walked and found nothing, turning the corner in front of my building I discovered the parking space where I left my car was empty. Someone had stolen the car I had possessed for less than 12 hours. Shock and awe was an understatement. I called the police and my insurance company to take care of the reporting as well as my employer to say I would not be making it in. The insurance company informed me that i did not have rental insurance on my new policy(I was never asked if I wanted it) so my next call was to Joe at the dealership to ask if there was any way I could get a loaner because the way it looked it would have been out of pocket for who knows how long. Joe felt bad and couldn't believe what had happened but couldn't make that decision and told me that normally that was covered by the individuals insurance. He did, however assure me that as soon as management arrived he would find out if anything could be done. I spoke with Joe later on in the day and he told me he thought something would be worked out and that I should hear from Cam. Sure enough Cam called and told me to come on up and pick up the loaner that had been approved. That was a huge relief and over and above what would have been a lesser decision at another dealership. Fast foward to Tuesday 09/18 and my car was recovered by the Merrimack police and the next day the thief was also apprehended in Merrimack. That Wednesday I brought the car to the dealership to have it checked out (Luckily the only damage was a gasoline spill in the trunk). Cam checked the car out and asked if I could leave it for a day so they could go through it and re-detail it so it would be just as it was the day I took it home. Once again service above and beyond the call by the staff at Merchants. I would be remiss if I didn't thank the person who approved all my requests Marcus Luce. Marcus although I did not have the chance to meet you thank you so much for your efforts and understanding during this debacle. Because of you and your staff you have gained a customer for life and believe me this story has been told many times over the last couple of weeks and will continue to be told. Sincerely Tom Magee Merrimack NH

I have had so many problems with this car. I have had in 5 times for the same issue. Shutting off at 65 mph or 25 mph. They can't seem to figure out why. Up date computer to changing parts out. I'm not getting anywhere with Chrysler or the dealer ship. Very, very disappointed with everyone I have had to deal with over this vehichle. Would recommend never buy a jeep.

Disclaimer: Ryan is my brother, but what I am saying below is 100 percent true. He truly took the time to put me in multiple vehicles, did not push his wants on me, and made sure to point out any issues the car I was buying had (and had them services before I took it off the lot). I needed a car after my BMW died after a long life. Fixing it would cost at least $3,600 and probably more next year for transmission work. So I reached out to Ryan at Merchants. Originally, I was looking at at '15 VW Passat, but as we drove it and really looked into other options, I realized I wanted something AWD and maybe a little more power. We checked out Subarus and other VWs until we came across a '15 Chrysler 200S AWD. I had heard they were not great cars, but Ryan mentioned the '15 were overhauled and were getting more positive reviews. Upon quick research, I saw he was right. Once I settled on this car, he worked with me to address all financing issues quickly. While I have solid credit, these things can still take time. He did prep work to make sure all issues were addressed without hesitation. However, where he shone was the servicing of the car. When we looked at the 200S, it had just arrived at Merchants. It drove fine to me, but he had the service department spend two days making sure it was perfect. He even stayed after work on a Sunday (4:30 p.m.) to make sure I got my car before my work week started. Again, while I am related to Ryan, he could have easily used that to cut corners (and I likely wouldn't have said anything). However, his customer service approach and time to really seek out what the customer wants is how sales should be. If you get Ryan as a sales associate, I truly believe you will find him to be someone who want you to come back to Merchants for future purchases.

I have the Jeep Cherokee Limited with the V6 engine. Has plenty of power and has great safety perks. It has lane assist, emergency stopping etc. UConnect is great technology. I can start, stop, unlock, or lock the car from my cell phone. The car is very comfortable and the sound is great.

We are so very pleased with how our purchase of our new vehicle went at Merchants Auto in Hooksett NH. Our story goes like this???my husband and I live in Vermont and we both work in Massachusetts, but we listen to a radio station out of New Hampshire???106.1, we hear the Merchants Auto advertising on the station and enjoy the ads very much, we have our favorite??????Billy, this is getting outta hand???, anyhow, Merchants Auto, your advertising works! When we were thinking of trading and buying another car, my husband immediately said ???let???s go to Merchants Auto???. My response was way over there? (1 hour 45 min drive) We looked around in our town and the only vehicles affordable had 75000+ miles, I don???t think so??? We took the drive and we were so pleasantly surprised with our experience. The minute we got out of our truck (with our very timid 10 month old rescue pup) and headed for the door, we were welcomed by 2-3 employees and they had no problem with bringing little Lucy in with us, I knew I would like them right away!! Our salesman, Rodney Mathews greeted us and Lucy and his first question was if she needed any water???awe???so we sat down with him and explained exactly what we wanted and what price point we needed. He had a huge list, 4-5 pages of vehicles and began telling us about a 2013 Nissan Rogue. So, I wanted to go over the numbers before driving it and falling in love with it, and he did just what we had requested. Then came the test drive, my husband was like, ok, you take it for a drive and I will stay here with Lucy???Rodney insisted that she go with us???who ever heard of a dealership letting a dog in a vehicle for a test drive???not this girl! Needless to say, we drove it and fell in love with it! (Lucy too!) Before leaving with the new vehicle, while Rodney was setting up and explaining the blue tooth, Lucy started ???kissing??? him from the back seat! Rodney then walked us over to the service area to introduce us to the service department and set us up a free oil change, as well as informing us that had we lived in NH the inspections are free! He also informed us that they have a ???runner??? that will be delivering the Vermont registration paperwork as well! We just wanted to let Merchants Auto and especially Rodney Mathews know how appreciative we are with all that you did for us, we felt like you were a friend, not just a salesman, with not one feeling of ???pressure??? at all. We just feel that Merchants Auto went above and beyond for us and it is greatly appreciated, and we can???t say enough as to how pleased we truly are. We will and already have recommended Merchants Auto! Thanks again and again??? Andrea, Jim and Lucy

This is the first Jeep and the first SUV I have ever owned and I am sold!!!!! I have owned many previous makes and models, to include Chrysler and Dodge. I loved my Dodge Charger and was looking at possibly getting another when I found the Jeep Cherokee. I have been very, and pleasantly, surprised by the power and comfort. I will definitely buy another Jeep vehicle in the future.

You know how people always¿ say" I wish I could find a good place to have my car serviced that I could actually trust? Well this place is it. Pete is unequivocally the best, trust, price and dependable. The man is busy, but never too busy to take care of his customers.

This is my second cherokee and although the interior has always been very high quality, Jeep has really improved the performance with a smoothe shifting 9 speed transmission paired with a screamer v6 engine that provides all the power most folks will ever need . Very impressive how they have ironed out any faults this suv had . Im so happy I bought this suv . In addition this vehichle is so good in the snow and has a higher towing capacity of most cars in its class by far .

Michael met me at the door when I pulled up to ask some question. He was very kind and respectful. He was able to answer all my questions and concerns very quickly and comforting. When it can to his patiants, man the guy has a lot. I'm an indecisive person n compare everything, and mike was doo understanding and patient. He helped me test drive a few different motors of the truck I wanted, until I found my truck. I Thank You Sir with all my gratitude you made a difference to my car buying experiences! 😀👍👍

This vehicle meets or exceeds the needs of most people. The Jeep Cherokee Trailhawk with the V6 engine is great on the road as it is off the road.

We recently bought a 2009 Lincoln MKZ. Chris Grant was awesome- knowledgeable, no pressure- very professional. The car is beautiful! Like new inside and out! I love it! The Grant Family is a class act. I would recommend State Motors highly!

This suv has the most comfortable seats of anything ,foreign or domestic I have driven .I have the limited edition ,4 wheel drive with a v 6 which is a very fast ,reliable combination . Its fantastic in the snow and the electronic s are easy to use . This vehicle has a very good shifting 9 speed transmission and I get 28 mpg on the road with the 270 hp. Engine Love it!!

I wanted to trade my car in for a bigger/better winter vehicle. My credit isn???t very good, and I owed a lot more on my car than what it was worth. Michael Galer worked with me and tried several different options until we were able to come up with a vehicle and payment that worked for me. Plus he hung out with my kids while I did paperwork 😊

Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .

I was looking for a new pickup truck but really didn't want to commit that much money. After looking around online I found some trucks with potential at Merchants Auto. The salesman (Joe H.) was really helpful and actually helped me select a great 2015 Ram 4x4 with all the features I needed and very low miles. Tim helped me choose a warranty that made sense for my expected use of the truck and made the paperwork portion of the transaction easy. I don't think I'll ever buy brand new again. I plan to have this vehicle for a long time, but I will definitely come back to this dealership when I'm ready for my next one.

great but would like more head room, plus not enough room between front seats, did not get tow package wish I did, and sun roof

Rodeny helped me in everyway with looks at your cars explaining everything more then once for me. I love how he said everytime he left {Give me 10 mins} which was 25 or 30 mins. Always asking if I needed anything, provided pizza & dunkins coffee for me. Rodney is very GOOD with his job and very good with customer support. This same day Rodeny put my son in a new car to, He touch the heart of a Mother all around. May you always be safe and good health. With my prayers to you, Patricia Durant.

Great ride with loads of features at a good price. It is worth the test drive go for the test drive you will be surprise.

I like most of what this vehicle has to offer and I was ready to make the purchase. I decided to take another test drive and was looking for a more optioned model but they all had the sun roof which hit my head, this distracted me from the pressure on my left shoulder due to how narrow or how far the seats are pushed out to make the center console wider. I am 6ft 5in tall, I fit in the Renegade with plenty of shouder and head room, I own one.

I was in Merchants on 3/24/18 and my sales rep was John Hannon! Absolutely great salesman, and never made me feel pressured. Very personable, and easy to speak with. Answered every question I had. I would 100% defiantly recommend him!!!

Looks great and we got a great lease deal at Aventura Jeep Chrysler from Peter Hinds, who went the extra distance for us to get us home in our new car with the right payment plan for us.

The gm Pete was fantastic great customer service and willing to do as much as you possibly can to help the customer with the right deal with the right car. Angela Adams is the best Shields person I've ever dealt with she's professional and down-to-earth person very comfortable to talk to and will do anything to help to get you into the right car she was so good her and Pete that I brought my mom in and they helped her get a car. If you're looking for a car speak to Angela Adams she is the best sales associate ever met.

Best car I ever own. Better than BMW, Congrats to the design team.the engine is really smooth (6). I really enjoy driving this car. Thank you

Great sales person Todd and dealership.. the best experience we???ve had in a long time when it comes to leasing a new ride.. this is our 5th lease and so glad we choose to work with Todd.. we gave him our price and what we were looking for and was done in less than 2 hrs.. it always took us 4-5 hrs at other dealerships.. stop in and see Todd and get yourself in a new Jeep!! You won???t be disappointed.. THANK YOU TODD, We LOVE our new Jeep. 🤪 Highly recommend!!! 100 thumbs up !!! 👍🏻

The Cherokee opens up a little more each day as I become more familiar with its features. All of which could've been remedied by a knowledgable salesman.

During the beginning of the month my FJ Cruiser was coming to its end and I needed a new truck. I came in to Bonneville to see what they had. I was looking at Ram, Ford, Chevrolet, GMC, Toyota, and Nissan to see which truck would give me the best value for my buck. I was immediately greeted by Gary Crane who had no intentions other than making sure I found the right truck. We originally looked at a 2019 Tradesman due to my initial budget and needs. He was very quick to give me his best price and a price of an extended warranty with no hassle. I didn???t even speak to any kind of manager for the entire process. I left the dealership to discuss everything with my wife and to look at other options. I was not greeted at any other dealerships. I would walk around the lot for 30 minutes and would leave because no one greeted me. I felt people prejudged me. There was one Ford dealership where someone did actually greet me, but the sales person had no knowledge of his product and was very pushy. A few days later, Gary called me to follow up and I mentioned to him the truck he had showed me was way above my price range after talking with my wife and going over my budget. Immediately Gary mentioned some 2017 leftovers with everything I was looking for and more. He knew I wanted a new truck and did not pressure me into getting a used one. Fast forward a couple weeks later, I would come to Bonneville looking for Gary and couldn???t find him. I tried calling him and I couldn???t get in touch with him until a little bit before thanksgiving when I left him an angry voicemail. He called me back and explained he received no calls from me and was never aware that I was there. We both agreed that shouldn???t have happened, so we scheduled an appointment to look at a 2017 Big Horn the next day. Within 10 minutes of working with Gary again we agreed on a price and I was leaving a deposit to hold the truck until I had all of my funds available to pick it up. Gary gave me the exact price on the truck I wanted with the exact trade value on my FJ Cruiser along with a great extended warranty on the truck that will last me awhile; no back and forth, no questions asked. When I came in to finally pick up the truck, I was in and out. The paperwork was all typed up for me. He showed me the service department and explained how everything works. He even introduced me to one of the service managers. He took the plates off my FJ Cruiser and took my Ezpass out. He even checked again to make sure we didn???t leave anything behind. While he was receipting in my check, he did something that I never thought was possible at a dealership; he saved me hundreds of dollars on my auto insurance! He completed everything in well under an hour! I am extremely happy with his service and my new truck! Thank you Gary for everything and thank you for making this work for me! If you want a fast and pleasant buying experience go see Gary!

I’m impressed with the Cherokee. I’ve never owned a Jeep but always liked the style. Drives beautifully, features are great. I feel safe and comfortable.

This is the ONLY place to buy a car!! These guys are honest and that is impossible to find these days. I put down a $800 deposit and when the credit union cut the check for the full amount and didnt discount the money I put down, nobody noticed at first. I was already driving my new car, signed sealed and delivered when I got a call from Amati auto that there was a mistake and they returned $800 to my credit card!! I would never have known if they decided to keep it; but they didn't! Tell me what other dealer would do that? NONE!!! Thank you so much for a great buying experience! For being honest people. And thank you Pat for making it easy and fun! I will be buying cars from there for the rest of my life!!

Nice sized SUV with lots of amenities. Solid interior to stow all my stuff. Comfortable for the adult family of four. A great upgrade from my 200K ride. Looking forward to beach season.

Great experience. It was quick and easy. The staff were friendly and helpful. I also enjoy the rebate :)

Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.

I recently went online to try to refinance my loan to get a lower payment. I had a family situation a few years back and am trying desperately to repair my credit. I received a call from Dezare set up an appointment with a lot of anxiety because I am 66 years old and as I said, my credit was certainly not the best. She was so kind and reassured me that this was a real possiblity. On Friday, Dezare was not able to meet with me, but referred me to Debbie Nelson. I cannot say enough about Debbie. She was kind, thoughtful and so helpful. She treated me so well and was indeed able to help me. refinance my vehicle. These two women are such a wonderful representation of your organization, and should be recognized as such. I felt like I made two new friends. They are incredible, and I will be sure to spread the word. When I am able to trade in my current car and search for another, you can be very sure I will be driving the many miles to your dealership to see these two wonderful ladies. Thank you, Dezare and Debbie for all of your help and kindness......you are amazing! Gayle Battersby

Plenty of interior room, looks great, drives like a dream! Highly recommended. The jeep brand, to me, is the best value for your money. I was a Ford girl until I bought my first Jeep!

Hi i'm BIKER JOE, i took my wife CRV to Honda Autofair in Manchester N.H. for Service because her battery was very week and i have been Charging it every 3 weeks to keep it Full Charged. so i took it to Honda Autofair and Service Manager Rich ST Jean put in a New Battery to make me a Happy Customer. My Service Appointment was so QUICK , They were FINISHED before i could even get a bag of Popcorn and sit down. HE HE HE i want to give Rich a Very SPECIAL THANK YOU FOR ALL YOUR HELP. Your the MAN .. Thanks Biker joe

The car is Brand new. Hard not to like. Ask me in a few months but so far I am very pleased with look and performance

Disclaimer: Ryan is my brother, but what I am saying below is 100 percent true. He truly took the time to put me in multiple vehicles, did not push his wants on me, and made sure to point out any issues the car I was buying had (and had them services before I took it off the lot). I needed a car after my BMW died after a long life. Fixing it would cost at least $3,600 and probably more next year for transmission work. So I reached out to Ryan at Merchants. Originally, I was looking at at '15 VW Passat, but as we drove it and really looked into other options, I realized I wanted something AWD and maybe a little more power. We checked out Subarus and other VWs until we came across a '15 Chrysler 200S AWD. I had heard they were not great cars, but Ryan mentioned the '15 were overhauled and were getting more positive reviews. Upon quick research, I saw he was right. Once I settled on this car, he worked with me to address all financing issues quickly. While I have solid credit, these things can still take time. He did prep work to make sure all issues were addressed without hesitation. However, where he shone was the servicing of the car. When we looked at the 200S, it had just arrived at Merchants. It drove fine to me, but he had the service department spend two days making sure it was perfect. He even stayed after work on a Sunday (4:30 p.m.) to make sure I got my car before my work week started. Again, while I am related to Ryan, he could have easily used that to cut corners (and I likely wouldn't have said anything). However, his customer service approach and time to really seek out what the customer wants is how sales should be. If you get Ryan as a sales associate, I truly believe you will find him to be someone who want you to come back to Merchants for future purchases.

Had no intention of buying a jeep Cherokee. However after first test drive I was hooked. I currently have two other jeeps. I also own a jeep wrangler and a Jeep patriot about the Cherokee is by far the most fun to drive.