New and Used 2020 Jeep Cherokee for Sale in Richmond, VA

Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn???t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I???ve been too busy; then, at close of deal he obviously knew I???ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you???re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I???m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other???s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that???s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you.

Family owned, terrific staff. All around great buying process. Shout out to our salesman Ricardo who truly enhanced our experience - extremely knowledgeable, patient, and genuine. Whole team - Ricardo G. (cardog), Sheri, and [Big] Mike worked well past closing to help fit our family's schedule. We love our new Jeep! Highly recommended to anyone in the market.

Trevon Gerideau is hands down is he most insiteful salesman at the Whitten Brothers location on Midlothian..... We originally were looking into the 2018 Jeep Wanger Alittude.... An being a expert in Jeeps 🙂 Trevon put the 2018 Jeep Wangler Alittude and The 2018 Jeep Wanlger Unlimited Sport side by side to show us the differences between the two 2018 models... 3 hours later..... We drove off the lot with the 2018 Jeep Wanlger Unlimited Sport... Due to Trevons expertise an knowledge for the Jeeps on the lot we full like we made a smart buy, was never pressured an are 100% satisfied with our NEW jeep...

Bought a '17 leftover Ram 3500 Laramie in March and they were so great to deal with came back in Sept. to buy an '18 Jeep Grand Cherokee diesel. Hardly anybody had diesels in stock but Whitten did. Bought from "BBQ" Bruce both times. Good to deal with and none of the high pressure sales some dealers push.

My wife and I went to Whitten Brothers Dodge/Ram to place a custom order on a new RAM 3500 Dually. Throughout the build process our salesman Bruce (BBQ) Anderson kept us informed of its current status. When the new truck arrived it was exactly how we ordered it (no errors or mistakes). The final sales paperwork and vehicle prep went just as smooth. Its nice to have a dealership that makes the customer feel comfortable and trusting. I will definitely come back in 25 years when I wear this Ram out. Thanks again, Bryan Swanson

My experience with Witten Brothers may be a little different than some. I came to the dealership knowing that I wanted to buy a Jeep Grand Cherokee. I asked what the top of the line was (summit) and selected the extras that I wanted. There was no sales hassle in part because I was already sold. With that said I was very comfortable and pleased with my experience at Whitten Brothers. Matt Parrish was a pleasure to work with. He answered all of my numerous questions, and if he didn???t know the answer he said so, and went to get me the answer. Matt did a good job familiarizing me with my new Jeep and made it clear that he was there to help me with any expected future questions. The financing part of this process also went smoothly. The new electronic (vs. paper) process while new to me, turned out to be very efficient. I ended up purchasing all the protection and warranty package, but I didn???t feel pressured to do so, rather the presentation on why they were a good value in protecting my $57,000 plus purchase was logical and made good common sense. The bottom line is that I am please with Whitten so far, and met my very high expectation. If the Service I receive going forward is as good as what I have received so far then you should have a happy repeat customer.

I looked online for my next car and found a 2011 Chevrolet Traverse, all the bells and whistles. I traded my 2006 Chevrolet HHR with over 169K miles. I met with Monty Baker. Right away I knew this was an honest sales representative. He took care of me from start to finish. I had special financing needs due to poor credit and just coming out of a C-13 Bankruptcy. It took longer than usual to complete the deal, but they made it happen. I was thrilled because I did not think I had a snowball's chance in a fire of getting a loan. They did it!! If you are looking for a new or used vehicle, Monty Baker is your man. He treated me like I had a credit score of 900+ and like I had a wad of cash on me. i didn't, but he gave me the very same individual attention, never left my side and went over all the details of my purchase. No surprises, no hidden fees. he was upfront and honest and very confident that he could help me, and he did. I would recommend this dealership to anyone, espescially with getting the perk of free inspections for the life of ownership.

Knowledgeable, friendly dealership through the entire process. From on-line communications (Cindy) to communications with sales associate (Monty Baker) to sales manager (Sherry) as well as Jeff and others in the tower. Thanks for everything, Jeff PS, can;t forget about Big Dan, great experience.

My husband and I purchased a 2017 Ram 1500 Rebel pickup and a 2018 Challenger R/T. Our salesman Jon made our experience at Whitten Bros fun and exciting. The employees there are awesome! Go see for yourself how exciting it is to purchase a vehicle at Whitten Bros.

I originally came to the dealership to buy a new 2017 RAM and trade in my 2012 Silverado. Katie worked with me remotely very diligently on my potential trade. I setup an appointment and drove the 2 hours to get to their dealership. Monty assisted me in taking the new truck out for a spin while my truck was appraised. After some number crunching my Silverado wasn't going to bring what I wanted so I left to head back home. A couple days later, and a couple other dealerships later, I called them back with a used 2016 RAM on their lot in mind. Monty pulled it from Ashland and got it sent to the Midlothian dealership. Another 2 hour drive I arrived with a ready to test drive truck from Monty. After returning Monty was very busy and Margaret assisted me from there. We started number talks and quickly went to finance. There were a couple issues with the truck that they gladly worked out replacement for. After it became very late Margaret transistioned me back to Monty and I went to finance. It was a lot of fun there too as we worked on numbers and everything came out better than I expected. Monty helped close the deal and away I drove. Great Dealership! I will buy my next vehicle from there and will be sending friends and family there as well. Thanks again!

If your headed to Whitten Bros., ask for Bruce Anderson! He was a pleasure to talk to and he doesn't beat around the bush. Very knowledgeable and goes out of his way to get you what you desire! By far the best dealership I ever worked with, the atmosphere was energized. Thank You for the experience I will never forget!

Ive been searching for a new truck for about 3 months off and on. Many dealerships quote or post low prices just to get you in the door but when the numbers come out, seems like you dont qualify for "all the rebates" and the price increases several thousand dollars. With Whitten, they were straight forward with the price and explained everything. And it didnt hurt that they beat everyone elses price! Great people and extremely polite and willing to help in any way.

The staff at Whitten, particularly Larry "Baseball" Cupp made the entire process quick and enjoyable. From vehicle identification to pricing to closing, it was a good experience. Staff is cognizant of my time and pleasant and professional.

I purchased a vehicle from Whitten Brothers of Richmond in Sept 2018. Monty Baker, Product Specialist, assisted us with the purchase of the vehicle. Monty was professional, knowledgeable, and personable. I knew what type of vehicle I wanted and he provided me with helpful information that was complimentary to the research I had conducted while searching for the vehicle. The Jeep Cherokee Limited I purchased has performed as advertised. I am pleased with the product. I would recommend the dealership and Monty to others who were looking for a similar type vehicle. The entire Whitten Brothers Team treated my wife and I with the highest priority. We felt like our business was valued and our needs of the utmost importance.

Ray did such a good job. He found exactly what I was looking for and made it into my price range. I was in and out of the dealership within an hour. The Jeep I purchased was flawless, cleaned to perfection, new inspection sticker for 8/19 ( before I purchased it, it had a 7/2019 sticker), got the oil changed, and he gave me a full tank of gas. Ray really went above and beyond for me. He has such a relaxed demeanor and he???s so genuine. Definitely my go to guy for a good Jeep deal. Whitten brothers has made my first car purchase a breeze and I???m so lucky I had Ray! I have a beautiful 2013 grand Cherokee overland and I???m thrilled! Definitely see Ray at Whitten Brothers in Ashland!

I HATE dealerships ... but this was a relaxing and no pressure experience ... they really worked with me and listened ... not only listened - but heard me !! At no point did I feel like I was a bother or being picky (which is often the case). They even had Labor Day cookout food 😂😂 Great Experience - Great Prices - Awesome Warranty!!

A huge "shout-out" to our Man...Jason Grady! He has sold us our 2nd Brand New Dodge Ram 3500 within the last 12 months! If anyone is looking for a new or used vehicle, I would suggest you speaking with Jason Grady first. He is extremely helpful, informative and offers great customer service. He does all of this, without being "salesy" or "pushy". Between Jason's efforts and the professional and compromising abilities of his Sales Manager: Bobby Choi, we were able to secure this 2nd big purchase in a rather short period of time (less than 12 mos. apart). And then, with the professional assistance & streamlined process of the Finance Manager: Charlie Browne, our paperwork was explained and completed in a very timely manner and we were out the door, very happy and satisfied, repeat-customers. We have since, returned to get a few "service-matters" completed, and were greated and taken very good care of by the Whitten Brothers Of Ashland efficient Service Dept. Once again, we can't say enough about this Dealership & the exceptional treatment that we have received. We will continue to come back to do business with them and we will continue to seek out our wonderful sales representative: Jason Grady! Thank you all! Billye & Rick Atkins Stafford VA

My last car buying experience was very pressure filled with long stretches of time between answers to my questions (Thanks Brown's). That was not the case at Whitten Brothers with Cathy as my sales representative. She listed to what I was looking for, and presented actual solutions. She didn't up sell me, she taught me about what I was looking at. Her demeanor was light, humorous, friendly and at no point pressure oriented. Ray, the finance manager provided me with several options and ultimately got my interest rate and term where it needed to be. Zack and his staff certainly exceeded my expectations and put me in a beautiful Chevy Silverado 1500 Z71. Thanks again to All involved.