First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future.
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back!
We got a Grand Cherokee last week and I came back this week to buy a Wrangler. I told Ahsan what I wanted and he got it done. He is professional, easy to work with and just overall awesome. This is the first car I purchase for my company and I???ll be back for another one. Alex and Don were also great
Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I???m so happy with it. I tell him what I want and he makes it happen. From start to finish everything was perfect. He even stayed really late for me to make sure I was taken care of. I highly recommend going to Ahsan and his team. He is always so efficient.
I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Warranty repair, parts came in earlier than estimated. However I was promised a one-day repair, and it took longer but they never called to advise status. I had to call multiple times the second day to get status, and when I was told it would be ready by about 10, I arrived around 11 and had to wait until after 1 pm before the car was ready. This was on a work day so the inaccurate estimates resulted in my wasting several otherwise productive hours.
I usually dread things like regular inspections and oil changes because it can take up the whole day. I arrived at Safford Saturday morning around 7:15am requesting an oil change, tire rotation and VA inspection. They got started immediately and I was out of there by 8:45 as promised. An easy Saturday morning!
Body Shop: well done repair of damage from a fender bender
by EWANDROS from DealerRater.com
December 4, 2018
Brought my Ford Fusion to the Body Shop (at the suggestion of GEICO) to repair damage from a fender bender. Geico handled my claim and provided me with a loaner, check-in went smoothly and quickly. The repairs were completed on time and the car was available for pick-up late in the afternoon on the day provided with the estimate. The quality of the work to repair the damage, upon visual inspection, shown as excellent and what is to be expected from an accomplished body shop. Having been delivered for repair on a rainy day, my car was clean and shiny inside and out when I picked it up. I am very satisfied with the entire experience.
Great pricing, great customer service from my salesman Amr and manager Bernard. This dealership went above and beyond to accommodate me during my hunt for a new vehicle.
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