The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
I took my 2018 Challenger in for a repair and they took the best care of me. They Diagnosed the issue in no time and provided me with Rental so I could get to my work. Dane -my service adviser- was responsive and friendly. Hands down, the best Dealership and Service Team in the area.
Our family have been loyal customers of German automobile engineering for decades. When Volkswagen had their diesel recall our son researched for over a year an automobile and dealership to replace his diesel Volkswagen. We were stunned when he eventually purchased his Rubicon from Craig Benner at Tyson’s Koons Jeep. Now a year later with his encouragement we have chosen to combine the functions of our two cars (Range Rover/ Mercedes) into one vehicle: WranglerJL Unlimited Sahara. With Craig’s professional expertise we were able to prioritize selective features recently offered with the Moab.
Our son’s experience with Koons exceptional leadership both with Craig and the service department has created loyal customers of us as well.
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
I am extremely pleased with the entire experience I had at Koons Jeep Tysons Corner. My sales consultant Laura Hall made the leasing process a breeze. I will highly recommend Koons Jeep to my friends and family based on her customer service alone. She exceeded my expectations. As soon as I got to the dealership and saw the Jeep Compass I just knew I had to go home with it. Once Laura began to point out and explain all of the features I was sold. This is my first time leasing and she explained the entire process for me. I had so many questions but she was patient with me and answered every single one. I drove off the lot with a brand new Jeep Compass and I couldn't have been more excited. Laura made my dream of owning a Jeep come true!
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Warranty repair, parts came in earlier than estimated. However I was promised a one-day repair, and it took longer but they never called to advise status. I had to call multiple times the second day to get status, and when I was told it would be ready by about 10, I arrived around 11 and had to wait until after 1 pm before the car was ready. This was on a work day so the inaccurate estimates resulted in my wasting several otherwise productive hours.
Body Shop: well done repair of damage from a fender bender
by EWANDROS from DealerRater.com
December 2, 2018
Brought my Ford Fusion to the Body Shop (at the suggestion of GEICO) to repair damage from a fender bender. Geico handled my claim and provided me with a loaner, check-in went smoothly and quickly. The repairs were completed on time and the car was available for pick-up late in the afternoon on the day provided with the estimate. The quality of the work to repair the damage, upon visual inspection, shown as excellent and what is to be expected from an accomplished body shop. Having been delivered for repair on a rainy day, my car was clean and shiny inside and out when I picked it up. I am very satisfied with the entire experience.
Ike is an outstanding Sales Professiona! He made me feel confident about the decision I was about to make. I would recommend Ike for a Nobel Peace Prize!
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