Used 2020 Jeep Grand Cherokee for sale in Owings Mills, MD

I had an amazing experience. Tim Dienlien was extremely knowledgeable and helpful. All my questions were answered. The dealership was very nice and clean. We were offered beverages as soon as we walked him. The whole personnel was very welcoming and polite. Thank you Tim and Heritage, Owings Mills, for making my experience unique.

I HATE is the warning 'Place Two Hands On Wheel' as it goes off even when I have both hands on the wheel - No matter where I place my hands on the wheel it goes off. Since it is connected to the Lane Departure feature in order to not have to hear a constant warning alarm for Two Hands on Wheel I have to turn off the Lane Departure feature (which I love).

Tyriq was amazing!! So helpful, knowledgeable, and made this experience a breeze! 10/10 would recommend seeing Tyriq and letting him help you make a great purchase!

Bought my first Jeep Grand Cherokee in January of 2022. I was in a wreck where another vehicle hit me and threw me off the road into a ditch. I went airborne and came down hard. It was a miracle I did not flip. All of my driver-side airbags deployed (front and back) and I walked away with minor injuries. This vehicle kept me safe and I will have another one to replace the totaled Jeep from my wreck.

Great hardworking honest employees and a clean environment to sit in while your vehicle gets serviced. I will keep coming here for years to come.

This car has everything we need and more. 4x4, looks, performance, can be towed behind an RV. Includes sun roof, rear camera, safety braking, more. Rides great.

I am writing this as a review update I am unable to delete or edit my previous review. The dealership reached out to me after I voiced my concerns and opinions about the way I was treated. They also elaborated how they aren't directly associated with Chrysler Capital since majority of my frustration came from my experience and lack of follow up. They have helped me get into a rental car while they're fixing my jeep. Stan and Jess made me fee like my opinions matter and that they valued me as a customer.

I’ve owned many Jeeps over the years and this year and model has by far been the best in quality and performance The vehicles interior is exceptional in comfort and wear.

I know that I will be treated with respect, even if I'm just getting an oil change. JR is extremely knowledgeable, friendly, honest and very professional. Not out to drain your financial pockets.

We are thrilled to be driving our brand new Jeep Grand Cherokee. It has all of the amenities that we were looking for. It is a perfect combination of safe and comfortable, and fun.

Great job on finding my car and customer service was great going back for repairs .ive already referred a few people to buy as well

I had a really good experience which is not something I would say about buying a vehicle from the past experiences I've had with other dealerships. Everyone was very helpful in trying to get the price I could afford. Several people called the day after my purchase to make sure I was happy with my vehicle and had a good experience with everyone I worked with. I don't think that has happened to me ever before and was astounded by the calls. I would recommend buying your next vehicle from them.

Worked with Cody and Brad, both treated me like a person instead of a deal. Though I didn’t make a final purchase (no fault of the dealership’s), I will purchase from them when my wife and I are ready. I would highly recommend Heritage of Parkville.

Interested in a Jeep Gladiator, great selection, Charles Miller did a great job, start to finish, made the buying process very easy, Chad, manager was great, and finance was also easy to deal with. All were very professional, had several questions after the purchase, Charles was always available and would highly recommend to anyone who wants a Jeep of any kind to go there and let them guide you through the entire easy process.

My dealer's name was David, and he was great! Non-threatening, took his time answering my questions, and helped me make the best decision. He even moved around his own schedule to accommodate mine.

Went in for an oil change and tire rotation. Ben at the service desk was engaging, and very polite. Since I arrived late morning, Ben offered me a shuttle (back home) rather than waiting for the vehicle at the dealership. I’d recommend giving Apple Ford a try. Great service, friendly staff, and competitive pricing. Apple Ford went beyond the task that day by giving me an overall vehicle wellness report so I am aware of any recalls and/or upcoming services to keep my car road worthy. Thanks Apple Ford!

We had a great experience with our salesperson, Marty Swank, at Carmax, White Marsh. He was very professional, knowledgeable and not high pressure. We went in for just an appraisal of our car. He ended up changing our mind from a new car to buying a car from Carmax. We bought a 2016 Subaru Forester. It had everything I wanted and more affordable. It also had very low mileage. We are very satisfied with our purchase.

Followed Jeep guidelines trouble shooting. Took two trips in which was expected.. They tried cleaning sensors to try and save money before replacing parts. Was timely with both repairs. Offered 10% coupon which I wasn't aware of.

Service writer Karen made sure my wife’s vehicle was taken care of quickly and easily. I let her know my concerns with the vehicle and she made sure the mechanic checked everything over while attending to the initial reason I brought it in. Karen really knows this business well, listens to her clients concerns and makes sure they are happy befuthey leave. I highly recommend her !

The entire staff was friendly, and they gave me a fair deal without being pushy. I would definitely recommend them to friends and family. I would buy from them again.

We went to another dealer and were treated badly, so we left . We went to Fred Frederick in Laurel and found what we were looking for. We were very happy with the way they treated us.

I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.

I traded in my car and the process went very smooth. Everyone helped me and made sure I got the best deal and was made very comfortable. They stayed after hours to make sure everything was perfect from the finance down to the floor mats before I left. I will definitely be doing business here again.