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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5762 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2017 Jeep Wrangler Sahara Review
Most fun vehicle you’ll ever own
by Jamest123 from Youngstown Ohio
April 9, 2019
5
The jeep is great. Just had a baby so it’s no longer ideal for me. I’ll throw in 4 siped snow tires. Barely used I’ve never had an issue with it. Bought it new and it’s paid off.
They guys at the Kia service department were great. I brought my Hyundai in for service and they went through all my options for the cause of my problem and how they were going to fix it. Car problem is gone and I owe it all to those guys. Thanks so much!
2000 Jeep Wrangler Sport Review
Very reliable!
by Loopaghans from Alexandria, Alabama
April 10, 2019
5
This Jeep has been owned by my parents for many many years. It is one that has truly been driven to church and the grocery store. This has been a wonderful vehicle for my parents thru the years.
Purchased new tires for my 2007 F-150. The most recent visit was to have the new tires installed. After the installation, during the Test drive the Technician noticed that the right front wheel bearing was making noise and recommended that it be replaced so Steve Payton ordered the necessary parts and they arrived the same day, but not in enough time to have them installed that day. My brought my truck by the next day ( 7 am ) and Quick Lane had the bearings installed along with new brake pads in less than 2 hours for a very reasonable price .
2013 Jeep Wrangler Rubicon Review
2013 Jeep
by Voguel from Yukon
March 9, 2019
5
It's a Jeep, and doesn't disappoint. Great for inclement weather. Looks and performs ruggedly. Very basic interior design, but completely satisfying for it's use. Love it.
I needed a car for work (I recently started a business and I needed reliable transportation) I thought and older low mileage car for a couple of years while getting established would be smart) They had a 2001 Accord with only 111,000 miles, it seemed like a great deal, after driving it a while my mechanic realized it was burning oil pretty quickly. (He also said if the old driver had filled up the oil there was no way Tameron could have known about it, it wasn't blowing smoke except a small amount upon starting)
Although I had bought it as is, I went back to talk to them about the situation, not expecting much. Was I ever surprised! They were so gracious and allowed me to bring it back and get another vehicle. They worked it out for me and I now have a lovely 2015 Camry.
I cannot say how wonderful they were or how good of an experience buying a car from them was.
2014 Jeep Wrangler Sport Review
Most reliable and good looking vechile I've looked
by Jobe6292 from Northfield Ma.
May 15, 2019
5
Comfortable ride and plenty of power and also great control when driving. The quality is good and engine has plenty of power for the weight and is a fine vechile.
Purchased a 2012 Nissan Quest! A wonderful experience!
by alexgofreed from DealerRater.com
December 3, 2018
4.8 (889 reviews)
Going to buy a car from a dealership is dreadful, or so I thought. Royal Automotive altered my perception of car sales; Royal Automotive showed me what car sales should be at all dealerships. Previous dealerships I have worked with fall short in comparison to Royal Automotive. First, let me start by saying that Chase Murphy did not hesitate to treat me the way that I want to be treated as a consumer. Chase did not hesitate to tell me what the appraisal value was for my car, nor did he hesitate to tell me what the bottom line price was for the vehicle I was interested in. Depending on the dealership, acquiring these two numbers can be like pulling teeth from a child who has not been sedated. Second, Chase Murphy appraised my vehicle $2,000 more than the dealership that I elected not to do business with. I know the value of my trade in before I even step foot in the dealership, So I already knew that the previous dealership appraised my vehicle $1500 below the minimum price they could have appraised my vehicle for. However, Chase gave me the maximum amount I could have received for my vehicle; by doing this, Chase immediately built trust very early on in the sales process. It was at this point, I knew I would finalize the deal with Royal Automotive. Third, not once during the sale did I feel like information was being withheld from me, nor did I feel like I was being lied to, nor did I feel like I was being ripped off. I felt confident about my salesperson (Chase Murphy), I felt confident with the Manager who helped with the deal (Micah Murphy), and I feel confident to do business with Royal Automotive the next time I need a vehicle. I'd also like to give a shout out to David Thomas who offered a helping hand on several occasions with my 2 year old daughter and my 11 month old daughter, even though he was not involved in the sale. This was just icing on the cake to make us all feel like we were at home. Lastly, I am not one to usually leave a review, whether it be positive or negative; however, the service with Royal Automotive was so exceptional that I felt compelled, no obligated, to leave a review. Royal Automotive embodies honesty and integrity, and they are one of the few dealerships left that still conducts business ethically. Royal Automotive will do what they can to maximize your trade in, and they will work with you in finding a vehicle that is suitable for you and your family. Honestly, I am astonished at the service I received from Royal Automotive. I'd like to end this review with a statement that Micah Murphy made to me in response to my satisfaction: "I just want to sell cars in the same way I would like to buy a car." Listen, if you are looking to by a car. check out inventory on Royal Automotive, and if they have a car you are interested in, then give them a chance. I promise, you will not be disappointed.
2011 Jeep Wrangler Sahara Review
Great car for both summer & winter (3 piece top)
by Jeep Wrangler Sahara from Tiburon, CA
April 23, 2019
5
Love this Jeep but it is too much responsibility for my kid and we need to sell it. super for High School kids or people with a love for Jeeps. I'd keep it but we are a 4 car family already.
I balked for years at buying a Jeep Wrangler because of the litany of problems they had. Maybe if I was a single guy I could have put up with it, but not my wife. Enter the new Wrangler JL, the massive redesign that put nearly all those problems to rest. My wife test drove one and really liked it. Within a couple of days, we had ordered a brand new 2019 Wrangler Rubicon. This thing is a hoot to drive. We like hiking, camping, state and national parks, and this will be our Go-To machine for those trips, as well as a daily driver for me. So many truly well-thought-out design features in this new JL. Did I mention the Rubicon looks totally butch with those factory 33" BFG All-Terrain T/A tires?
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