Noah came through with our selling deal. He coordinated some service work promised in my deal of my used vehicle purchase. Service dept needs some better human interaction. (mostly in driving up to the doors). Today's keys are a pain. Dealerships should supply 2 sets of keys. Putting a car up for sale should be looked at closer by the techs. My idling issue had to be dealt with after purchase. A bit inconvenient, but Noah gave us a loaner.
I came in to buy a new car after my old one broke down on me in Monroe. I was only supposed to be in Athens for a day and in turned into two. Tahir helped me pick out the perfect car for me, completely new, little down payment, and great interest rate! The process was so fast, I didn't even realize we were done. The longest part was waiting for it to be detailed at the end. (There was a massive truck in front of me, so it took a minute). If I had to do it again (hopefully not for a while), I would make the trip out to Athens. It's worth great service with a non-pushy salesman.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
Steve Manley was my Service Advisor to do some repairs to my F250. Steve streamlined the process and handled every aspect of my visit and repair like it was his own truck. He answered every question with detail, and he kept me informed on what was going on with my truck. Thank you Steve, I very much appreciate your hard work!!
Woody Sowder was very helpful with all my online inquiries and questions. It made the buying process very easy and streamlined as we worked out the deal over the phone and had the paperwork ready before I got there. I will definitely be returning there in the near future.
Our sales person, Noah, was very personable. We had some concerns about the vehicle that were properly and logically taken care of. Overall, it was a great process. I would highly recommend this dealership.
Looking for a very particular truck. Bob Benson was the only dealer of 6 I talked to willing to go get it at the price we agreed to. Picking up my new F250 Friday. Awesome job - Thank You Bob and staff!!
In the last 3 months my wife and I both have bought our cars from Athens Dodge with the assistance of Makayla! We could not be happier. We they took time with us, answered all questions and got us both into new cars when other dealerships had jerked us around and ultimately said no. If you in the market for a new car we definitely recommend you come out to Athens Dodge and see Makayla!!
We bought our 2nd new vehicle from Steve Satterfield, he is awesome! Very helpful and knowledgable!! We will be return customers in the future and we have also recommended Akins Ford to some of our family and friends!!
My servicing was so quickly and properly done that I did not have time to get a full walk in during the work! And, as usual, returning to my vehicle it was just as I had left it with nothing out of place or grease smears deposited from the work. Checking out was also a pleasure with the cashier ascertaining that my requests had been fulfilled
This is my third VW, so clearly I prefer VW's. The service department has always been an asset to the dealership...and so important to having a customer return to the dealership. After all, once you've bought the car, the rest of your life with it involves the service department.
I doubted that we would be converted from dedicated Cadillac owners to Mercedes, but Michael completely sold us on the luxury of Mercedes. We are not easy customers, but Michael knew just how to manage us. Thank you Michael. We'll be back for more, and we will be telling our friends to contact you. Great job!
I had the ABSOLUTE BEST customer service that I have encountered in a long time with any car dealership. The staff was friendly, I did not have to wait a very long and they knew exactly what they were doing. I will definitely be a long time customer with this dealership.
My husband and I have bought 3 vehicles from Athens Ford. It has always been a very good experience! Jamison and Shannon are always a pleasure to work with! I would highly recommend Athens Ford dealership to family and friends!
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