Excellent customer service
December 3, 2018
I have been car shopping for a while, online and at car lots/dealerships. My last car purchase was in 2009. I was not looking forward to shopping again, let alone buying because my experiences have been terrible to say the least. There's always been inconsistency in responses, hidden information and fees, the list goes on. Anyway, my whole outlook on shopping and purchasing vehicles started Athens Ford. I had looked online at so many places and had inquiries on several vehicles. My request was simple, do not call only email. Aaron at Athens Ford not only respected this he let everything be on my timeframe, no hounding. What a relief! My experience got even better when I met him and his associates today. Aaron has a very pleasant demeanor, he's not pushy, he's forthright, easy to talk to, and goes the extra mile to make sure you're happy with your decision. Mr. Strickland is not pictured but he and other associates were just as pleasant and helpful. In the end, I drove away in my new (New to me) vehicle. I am very pleased with my purchase, but it wouldn't have happened if Aaron and other staff weren't so customer service oriented. Whatever you are doing Athens Ford to create and maintain this atmosphere keep it up! I'll be a return customer and recommend everyone I know who's looking for a vehicle. Cheers!