November 6, 2018
I had bought a 2010 Jeep Liberty from Premier Cape Cod 7 years ago and the experience was a pleasant one. The Jeep worked out fine and I was completely satisfied with my purchase. When I decided, rather on the spur of the moment, that I wanted to get a new Jeep of some sort with all the new safety options that I had seen in a recent Uber ride I had taken, my immediate thought was Premier Cape Cod. This time, however, I had an even better experience with my purchase. My StepDad who is a car aficionado, has always accompanied me when purchasing vehicles...but I decided to do this one on my own. I first went to Premier's web site. I saw an application for financing online and filled that out. Within less that two minutes, I knew how much I could finance. I looked briefly at the cars online, but decided that at this point, the best thing I could do was to call and speak to someone. Leo was my client adviser. I told him what I wanted, which was all the safety features I had seen in the Uber car I had ridden in. I told him that I was back in the Stone Age with what I was driving...my Jeep Liberty, although I was completely happy with it, the vehicle didn't even have BlueTooth. With just a few questions and clarifications, Leo was right on a vehicle that was perfect for me, right down to the color. I couldn't get over to see it until after work. Leo was done at 5...he had a previously scheduled appointment, but gladly agreed to return back to work to meet me when I could get there which was at 6. I went by myself, no StepDad, but there was no need for a man to accompany me. There was no selling pressure at all from Leo. He just showed me the vehicle we spoke about on the phone. I absolutely loved it. We spoke about my current Jeep and trade in value and then I said I would sleep on it. At 10:00, the next morning, when Leo arrived at work, I called him and said I was pulling the trigger and getting the Jeep Grand Cherokee Summit, if it was still available, and, oh, could I drive away with it tonight...? Leo didn't skip a beat and said, "Of course..." I only needed to provide a few more personal details, which I did over the phone, and i needed to supply a copy of my driver's license and Liberty registration, which I was able to scan in and email. My credit application had already been submitted online. I showed up that evening at our pre-arranged time and Kara was ready with the paperwork. We had a very pleasant time going through it all. She explained everything very clearly and we laughed and swapped stories along the way. Once that was all done, I was ready to get behind the wheel for my tutorial. Golf was the man for the task. He sat in the passenger seat and very methodically, from left to right, went over all the features of my new Grand Cherokee Summit. And believe me, there were a lot of features to cover. He was patient and thorough, never talking down to me or assuming I knew what BlueTooth was. I came away with a good grasp of what I could do and knew that as I spent more time in it I would learn the subtleties and nuances this top of its line vehicle could render. As I shook everybody's hand for the last time, both Leo and Golf were adamant about me feeling free to call with any questions or to even stop by for an encore delivery where they would go over the features of the car again. It was a very fun experience, the mood was always upbeat, light and jovial, yet not frivolous. I am sure to return to the dealership again when the time is right for me to trade in for another Jeep far down the road. I would recommend Premier Cape Cod highly for their professional, courteous, friendly and knowledgeable customer service. I love my new Jeep Grand Cherokee Summit too!