Simply the best
December 3, 2018
After years of owning a Subaru, I decided to return home to the Honda family. My experience at Lundgren Honda was easily the best I've ever had purchasing a car. Before even walking onto the lot, I spent a fair amount of time researching local Honda dealerships. Lundgren is a little more than 30 minutes away from where I live (Amherst), but their customer ratings were so much better than the closest Honda dealer that I decided to take the drive. I'm so happy that I did! Instead of being pounced on by a salesperson, I was left alone as a perused the lot. After walking inside, everyone was welcoming and pleasant. All of the staff I worked with (Scott and Andrew), were easygoing and extremely knowledgeable. Scott took the time to show me several different options, we went on the best test drive I've ever experienced, and he left the decision to buy up to me. And that's ultimately the difference between a family owned dealership like Lundgren and many of their competitors, the goal isn't to simply move vehicles as fast as possible. When I picked up the car, Andrew was equally professional in walking me through the final paper work. Anyone who's purchased a car from a dealership knows that it's usually impossible to drive away without hearing doom and gloom stories about how at some point you're going to experience a litany of scenarios after which you'll hate yourself unless you purchase numerous tiers of extra warranties. Lundgren is simply different! This isn't to say that they won't provide you with information about warranty packages, but you're not locked in an office until you sign onto something extra. In the end, this is simply a place that is centered around the customer experience, so my best advice would be to do what I did and take the drive--even if you're 30 minutes or more away--you won't be disappointed that you did!