I went in with fairly poor credit and was looking fo buy my first vehicle. The manager came and spoke to me personally and scheduled me an appointment for the next day.
When I arrived, it was raining and they met me at the car with an umbrella!..Its the small things really...Anyhow, my sales associate was Joseph and he was not at all what I expected out of a car dealer. He wasnt pushy, but confident. He knew his stuff and was on the phone with banks for several hours. He found a deal we could both agree to and I bought my first car! Love it and I highly recommend this KIA.
Also note, the owner was super friendly and would come around and talk to customers the entire time I was there. He made me feel welcome. Other car dealerships I feel like Ive been tossed into a shark tank and if i didnt express interest in buying right then and there, I was ignored. I was never ignored here but i also wasnt constantly badgered by a salesperson.
2017 Kia Optima LX Review
Great value and quality for the price
by Rob from Hartsdale New york
April 11, 2019
5
My wife loved this car, I read the reviews and so far have not regretted our decision to buy a Kia. Once seats are adjusted, it is a great traveling vehicle and gas mileage on the open road is far better than any other car I have owned. The engine and cabin are too quiet for a car of this price which is great for us.
After three days of car shopping, I was tired of dealing with salesmen and just tired in general . . . wound up pulling in to this lot just a little over an hour before they closed with very little hope . . . It was a pleasant experience from start to finish. I got a really great deal on a car I love!!
Ask for Rex! He did everything he could to give me everything I asked for!! All promises were delivered!! And even stayed late to make sure of it!!
2012 Kia Optima EX Review
Best car ever!
by Ashli from Bellmawr, NJ
May 11, 2019
5
This is the best car I have ever owned I love it the ride is so smooth and it's amazing on gas can't wait to see how it is treating me in 5 years or more
Great buying experience!
My wife and I have bought 3 vehicles from speedway motors and have always had a great buying experience.
The staff is always friendly and helpful. The vehicles are always clean and cared for.
I would recommend them to anyone looking for a used vehicle that they can count on.
Kevin Cole.
2015 Kia Optima LX Review
Nicest car I have ever owned.
by burton from Champlin
April 30, 2019
5
Lexus options at a Kia price and 36MPG!! 73,000 Miles since new and not one repair. Incredible value for the money! I have owned Three Kia's and loved them all.
I am a big and tall guy 6'5 and I had plenty of leg room in the 2019 Kia optima. I am a tech guy so I love all the tech features in the New kia optima and the panoramic roof is nice! The engine has get up and go and it's a 4 cylinder! Roomy trunk, just a great car
The OPTIMA 2015 was a good car to own for me. The look and color was right, driving the car felt sexy with speed, I saved a lot of money on gas. BUT, the passenger seat was too low. NEEDED the SEAT Lumbar support and Seat Cushion Height. OVERALL NICE CAR TO HAVE. PS The maintenance plan was Affordable
Service department was very professional in meeting my service needs. I was greeted upon arrival and my vehicle was taken back 15 minutes earlier than my scheduled appointment. My service advisor Logan was exceptional in explaining my service details and taking time to answer my questions. I'll definitely return for future services. Good job!
I LOVE my 2018 Kia Optima SXL. Car is fully loaded. 360 degree camera, Nappa Quilted leather, led exterior AND interior lights, pano sunroof, rear USB ports, front AND rear heated seats, front cooled seats, rear sun shades, and etc. Brought the car used from a reputable dealer in Ohio, got a GREAT deal, saving thousands! Test drove a few of its competitors ( Honda Accord, Nissan Altima, Chevy Malibu) . This car wasn’t even on my list. I am so HAPPY HAPPY , oh did I say HAPPY with my first new car purchase...and my family and coworkers are. My recommendation... if you’re looking for a mid size car, test drive on of these! Thanks Kia for making a Stylish, spacious, sexy, sporty, and safe car ( the 5 S’s)!!!!!
Have had electrical problems fuel sending units,, multiple switch. Premature bulb wear, premature brake and rotor wear,, never gets fuel mileage listed. Could be better.
This was my first car buying experience, on my own. I was quite apprehensive, as I had heard horror stories about people being pressured to buy what they really didn't want by pushy salesmen. Ben Auert was friendly, professional, and patient. He took his time and made sure that I understand every part of the car buying process. At no time did I feel pressured or bullied. Ben even took the time to help me get the bluetooth/UVO app set up in my car. I now have a my first new car, a 2019 Kia Soul, and I couldn't be more pleased! Thank you Ben and Universal Kia!!!
2011 Kia Optima EX Review
Crashing in these cars are very likely
by Kdontplay152 from Atlanta ga
March 31, 2019
3
Car haves a lot of issues. I loved everything about this car kept it maintained on the regular.
PLS READ YOUR RECALLS
July 1,2018 the Kia Optima I own caused me to reveen into traffic hitting 2 cars.
Kia will not fix or replace my car
I went here on 2/20/16 just to get some information on possibly buying a car. I really didn't think I would be leaving the same day with a brand new car! Due to my not so great credit I truly thought that I wouldn't get approved to buy a used car let alone a new one. The process from start to finish was quick with great customer service. I will highly recommend Franklin Kia to my family and friends!
2019 Kia Optima LX Review
Every feature you could want at great price
by HyperNeon from Springfield, Va
May 16, 2019
5
This car has EVERYTHING! I purchased the EX with the Premium package and there's not really much more I could even think of putting into a car... maybe massaging front seats? That's really it. I bought this car primarily for commuting in and out of the city and I don't even mind sitting in traffic anymore. I just slide open the sunroof, turn up the music, pop on the ventilated front seats, and take my foot off the gas while the stop and go cruise control deals with the congestion.
The only gripe I really have with the car is that it's slow to accelerate from a stop. The engine doesn't lack for power, but when you really need to make that turn before the next wave of vehicles blocks your path, there is about a 1 second delay after you slam on the gas before the vehicle will launch. Could definitely lead to an accident if you're not expecting that delay. Otherwise the drive is smooth and it accelerates quickly afterwards. 100% recommend this car to any budget conscious techy.
I just wanted to get a price on a van and think about it for a week or so. They made a deal that that I like and I left the dealer with a new van that that night.
I'm pretty much copying and pasting my review from Yelp. First and foremost our salesman Shawn Carter gets 5 stars. He was low pressure, knowledgeable and went to bat for us when necessary. Can't recommend Shawn enough. We got a great deal on our Sorento SXL. As for management and Franklin Kia in general...I would have to say par for the course (3.5 stars). I had read all of the horror stories and was hesitant to set foot in the door. However, Franklin KIA was pretty much like any other dealer you visit. The building may not be very new or upscale. However, they want your business and will make compromises while working with you while applying the usual amount of sales pressure you can expect from any dealership. Can't yet speak to the service department but can generally recommend buying a car here. If you have a reasonable/informed offer to make...just stick to your guns. Also, worth mentioning they no longer use the tacky "Keeping It Awesome" logos on their vehicles.
2017 Kia Optima LX Review
Very reliable car
by Shelton from San diego
May 6, 2019
5
This was a great car! Amazing gas mileage and very reliable. I highly recommend this car for anyone that's looking for a affordable car that has great gas mileage.
After thoroughly scouting multiple dealer websites for the past month and test driving about 5 different vehicles, I can say that without a doubt, no other dealership provides the lifetime incentives and customer service quite like the Nelson Mazda dealership in Cool Springs. First of all, the sales associate who helped me purchase my vehicle was beyond friendly and I really appreciated his up-front approach and no gimmicks sales approach. I felt as though VJ helped me make the best decision for ME, not just for the dealership or his sales #s. I was torn between a mid range luxury SUV and the Mazda CX-5, which I ended up purchasing, but after driving the car and learning about the EXTENSIVE safety features (which I would have had to shell out an additional $4k for at the other dealer), I knew the Mazda was the obvious choice. After having lost my previous car under pretty stressful circumstances, I was very hesitant and full of anxiety about buying a new car and especially finding a car I loved that fit my budget and my want for tons of extras/options. Fortunately, I left the Volvo, Acura and BWM dealers behind and chose to test drive the Mazda because ???heck,why not????....and I think it???s pretty safe to say I am very happy and excited about my decision. 10/10 would reccomend.
2019 Kia Optima S Review
In love with this vehicle.
by PO from Beaumont TX
May 16, 2019
5
This car is awesome. It has pretty much everything I wanted. The only thing is there is not a charger port in the back seat of the vehicle.
Not the upscale building I expected to see for a BMW dealer( I just moved to TN), but the first service on my card (oil change) was performed according to plan. With all their checks and downloading new codes it was an hour and half wait, but they did drop in some free windshield wipers.
Our service writer, I am not to sure of. Maybe he was just having a bad day. Seemed a bit frazzled. He wasn't even prepared to provide a receipt of service at the end and had to text/e-mail it to me.
2014 Kia Optima EX Review
Most impressive mid-size car I ever owned
by William from Queen Creek
April 21, 2019
4
I enjoy the car very much thus far ...what concerns me though is the fact that the 2.5 litter that I have in my optima had a recall for lower end knocking .... which turned out to be a huge recall
Chris always takes care of my major repairs. Brady does a great job on my regular maintenance. Everyone always greets me with a smile and kind words. The cashiers Amiee and Kaley always make sure I am well taken care of and are always smiling. I recommend the service department at Walker Chevrolet to any and every one.
2015 Kia Optima EX Review
Beautiful car, good on gas
by CatMckevie from Aiken, SC
April 27, 2019
5
Very reliable car, good on gas, plenty room, drives good. Very comfortable, easy to handle, takes the road good, have to watch speedometer. Just an enjoyable car.
This car is great. It does so much ,and it does so much more than you expect a 2013 car to do. Also, it was already used and works as if it were brand new.
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