New and Used 2020 Lexus NX 300h for Sale

When I brought my RX450h in for its 12-month servicing and safety inspection at 6am on Wednesday, 12/14, I was greeted by a smiling Raymon Tanyos. He quickly and efficiently took down my information, provided me with an estimate of 90 minutes for the service, and ushered me into the waiting area. I enjoyed fresh-brewed coffee and a piece of fruit while I waited. I was even able to recharge my phone at the provided charging station. The service was completed ahead of schedule, and my car looked fantastic, as they had washed it! Such a nice perk. When I checked out, Raymon said the service was free, but I'd need to pay for the inspection. What a nice surprise! Everyone associated with Pohanka Lexus Is wonderful, and I will continue to do business with them. Thanks for a great experience!

Just home from ES350 airbag replacement under recall. Service Consultant Raymon Tanyos went 'above and beyond' to get me into a loaner car. Their expedited pick-up was incredible (out of loaner into my car). Although another Lexus dealer is closer, always use Pohanka for their 7 day 530am-11pm svc hrs and do not feel like always be upsold/charged on maintenance like so many other dealers try to do. Again, xxxxx to Raymond!

Arrived without an appointment with some questions / concerns about sounds in my new RX450H. I walked to the first service desk and was met by Ray Tanyos. I explained that this was my first hybrid. He immediately proceeded to arrange for a tech. to ride with me to assess my concerns. As it turned out, everything I was hearing was "routine" for a hybrid, and I was reassured. As comforting as that news was, I subsequently learned (from his business card) that Mr. Tanyos had already completed his workday and was "wrapping up" and heading home when I showed up at his desk. Though it was already an hour after his quitting time, he had stayed around to insure that my concerns were addressed and resolved to my satisfaction. As he walked me to my vehicle, I was reminded of the old bromide: "What you do speaks so loudly I can't hear what you say". Though all businesses today display some kind of poster about "customer care", Ray Tanyos is proof that customer care is not just lip service at Pohanka. Ray's willingness to see to it that my concerns were addressed (at, undoubtedly, a personal inconvenience) confirmed that I made the right decision in buying a vehicle at Pohanka!

I got the warning for low tire pressure for one of my tires this morning and it was very low compared to the others. I discovered there was a nail in my tire! I was in a rush to get home to meet the A/C repair man because it stopped working last night, and I was held up longer than anticipated at work, and it was now the start of rush hour!! What a day!! So I ran in and asked how long it would be. They said best case would be an hour to hour and a half, and usually don't offer loaner car for non-maintenance service on the car. That would make me miss my A/C appointment, and It's supposed to be over 90 degrees all weekend and next week, and it is the weekend before 4th of July. I would never get another appointment very soon! I didn't even have to beg. Reza didn't even hesitate. He offered me a loaner car so I could get home and got me out of gate as quickly as possible. I couldn't believe I made it!! He called me on my way home and said they could fix it today, but that I didn't have to return it until tomorrow. I have a funeral in the morning to attend, so I said I might not be able to into end of the day. He said, "No problem." So nice to have one less thing to worry about! Thank you, Reza!

My consumer experience with Lexus of Silver Spring from the moment I walked onto the lot to look around by myself, and then to almost a week later to take delivery of my 2018 es350, has been been unbelievable. Everything from the professionalism with the staff, to the responsiveness and personal-space respected until I was ready to talk to somebody, was just phenomenal. I personally have purchased a lot of vehicles for my wife and I within the past 5-6 years, so ideally, we like the experience to be efficient, fast, accommodating to my schedule regarding my family, work, logistics etc. All of which was in-line with my entire process that I was provided during the sale. While this is clearly embedded within the culture of this dealership, the execution and lead was nailed to the T by my sales rep...... Alex Abbaszadeh!!! Alex was so genuine and responsive from the very first moment I met him when I just needed to use the restroom. He didn???t try to tell (sell) me about a single vehicle in the show room nor ask what I was interested in. Instead, he could tell that I was looking for the restroom; mind you, I had just came in from outside walking the lot for about 20 minutes by myself. Which, most people know, you can???t even walk 30 seconds on a car lot without a sales rep coming up to you and putting on the full-court press. Needless to say, as I walked in the showroom I was already impressed that I had just spent 20 minutes walking the lot with no pressure, doing exactly what I needed to do after I left my office for the night, and had about 30 minutes of time to kill to check out the vehicles. This was un-interrupted, smooth, and very relaxing time. I was like the kid in a candy store.....rather the candy was filled with a luxury line of perfectly-placed and exhibited 2018 Lexus??? By the the time I closed the deal, it ended up being about 72 hours from the time I walked onto the lot that evening after work, and signing the paperwork with finance. While my vehicle was out of state because of certain options and trim, Alex set me up in a courtesy loaner which was a brand new SUV. Coupled with the variables of my es350???s transport to Silver Spring, waiting for parts that I ordered, and then a first-day of spring snowstorm that crippled the area for a day, the logistics of the MD area for the middle of the week was immediately effected by the weather. So, I was in the loaner for 7 days and felt bad about it. I insisted to check in with Alex during this time just so he knew I wasn???t out of town anymore and that I was just local with the loaner. Well...... he could care less. While he did appreciate it, he was more concerned about my comfort and following up by constantly texting and/or emailing me to let me know the status of my vehicle. A+++++ all the way for Alex!! His service in every aspect is FIVE STARS across the board!!!! Alex???s sales manager (Oksana Kolinyk) and finance manager (Daji Cummings) also provided phenomenal support during my entire Lexus of Silver Spring experience!! They essentially substantiated everything I had already experienced with Alex. Their roles within the deal went flawlessly with ZERO surprises at the end. #lexusofsilverspring #alexabbaszadeh #luxury #5stars Frank G

This review specifically speaks to my experience with Mr. Shell Lewis, my salesman. It is because of Shell that I feel so elated with my new/used car. I came by Lexus because of a frustration with my current car, which I had just purchased in November of 2016, and I was not confident about how to handle this because I wasn't "bonding" with my car. Shell picked up on my frustration and was proactive in listening to my situation, talking me through it and opened my mind to other options that I had not even considered, while explaining everything very clearly. He diminished my frustration to the point that I was able to see the resolutions with ease. I went from an 2010 RX350 to a 2014 ES350 and I am so happy. I love the RX too, but this model suits me better, has many wonderful up-to-date features, is super comfortable, very spacious, and drives beautifully! Shell is very knowledgeable about his profession all while creating a relaxing experience. I will recommend Shell to anyone and anytime! Thank you Shell Lewis! S. Fleming

We were in the market for 2018 Lexus RX 350 and had been shopping for a few months. We have worked with sale consultants and sale mangers from six Lexus dealers in DMV area. And out of six Lexus Dealers in DMV area, our experience with Sam and Andreas had been totally awesome. They were professional and respectful. We are picky buyer with high standards and strict requirements. They tried to meet our needs. They did not pressure us and they did not play number games. And they did not google my name and look up which company I worked for and then used it in price negotiating like sale constulant from another Lexus dealer. We made the decision to buy new 2018 Lexus RX 350 from them at the end because of their professionalism and competitive/fair pricing. And this is our second Lexus from the same dealer. We became the repeating customer of Lexus of Silver Spring because of Sam and Andreas. I would recommend Sam and Lexus of Silver Spring to people who are in the market for Lexus in DMV area. Because of Sam and Andreas, we are no longer in the market for 2018 Lexus RX 350 and we are enjoying our new Lexus. Many thanks to Sam and Andreas!!!!