I was treated very well at Mini Baltimore County. Jason Rourk and Jake Mays took very good care of me. They answered all my questions, let me drive numerous vehicles, brought every vehicle out that I wanted to see, answered my financing questions, accommodated my husband on a separate visit and worked with me to get the Mini that was just right for me! After I bought it, they both spent time going over the entire vehicle with me. It was a very pleasant car buying experience. They also made it very clear that this was just the beginning of my Mini voyage! They will be available down the road not just at the time of purchase.
BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best to ensure the process of spending my hard earned money and getting something for it was easy.
Hunter was a great resource and wonderful in getting me the car that I ended up getting. He worked with me remotely to set up all the documentation and made the entire process seamless and easy. I would recommend hunter and the bmw Annapolis team to everyone
Jane is an outstanding service advisor - from start to finish, she was warm, professional, responsive and focused on my concerns & questions. It was my best service experience in the 4 yrs I have had the car!
I was very pleasantly impressed by the professionalism of the staff from the MINI of Baltimore Co. dealership. I would like to recommend Jason Rourk who was particularly helpful, knowledgeable and pleasant. Overall, great customer service.
Had some recall work done and thought I'd be bummed dropping car and waiting behind more important repairs. To my surprise I was offered a loaner and returned when car was ready. Great customer service.
Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough not all of them pertained to my reasons for service that particular day and genuinely cared about my vehicle and any concerns I had. My maintenance and repair were completed in the estimated amount of time. When I asked about a particular maintenance issue he honestly advised me that while it could be done at this time, it wasn't necessary and would be costly.
We purchased our third MINI from Jason Rourk at MINI of Baltimore. He sold us our previous MINI only 8 months ago. Jason is an outstanding motoring advisor whom we recommend highly to anyone wanting to purchase a MINI. Once again thank you MINI of Baltimore and Jason Rourk for exceptional customer service and the personable treatment during the purchase of our latest MINI!
Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took the time to research for parts and find the answers to all my questions. Wonderful experience every time.
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