Peace of Mind
December 3, 2018
Visited Hgreg Orlando last Thursday and had the pleasure of working with Alex and Sigrid. Purchased my first car and couldn???t have had an easier experience. Was worried about my credit and didn???t feel judged or pressured at any point. Their dealers aren???t on commission so there is no rushing about or haggling. Still I received a more than fair price for my car and actually found the same car at other dealers for 7-10 grand more so I got a great deal. Hgreg???s approach to car shopping is what I would like to call ???human.??? After 2 days of walking around hot parking lots followed by unscrupulous dealers, I walked into Hgreg 5 hours before they closed not expecting much. At that point, I didn???t even want to buy a car. I was greeted by a beautiful airy facility with air conditioning and relaxing music. Two hosts greeted us, took our information, and connected us with Alex Cortes. The 3 of us sat at a counter where Alex went over the mission statement of the company and then asked us what kind of car we were interested in. I had marked down some cars in advance but he took the time to show us some of their stock online. He was completely transparent and actually showed us the CarFax and v report for every car we were interested in so I could decide in advance if I wanted to even look at the car. While we were chatting, Alex???s manager came by to introduce himself. I was happy not to be in someone???s office or a cubicle- everything was very in the open and transparent- no weird back room dealing with prices. Alex then requested the cars we were interested in to be pulled to the front (their policy is that they can pull 2 at a time) so there is no traipsing all over a hot parking lot while the dealer locates their stock. Talk about professionalism! My husband and I chatted about the pros and cons of the cars while Alex chimed in with good info when necessary. He never interrupted us and it never felt like we couldn???t speak freely about the car. Alex even pointed out little dings or marks because he wants us to be fully aware of what we are purchasing- no surprises 3 days later when you see the car in another light. We fell in love with one car in particular but I needed time to think about it. We said we were going to grab a bite and Alex was so kind about it. He was totally supportive- no stressful comments like ???oh it may not be here when you come back.??? We returned an hour later and purchased the car in a very short time frame. It was near end of business but we were not rushed- everyone at Hgreg loves their job and are truly there to help customers. I???ve heard nightmares about it taking hours to purchase a car but Hgreg???s operation is a smooth one so we were in and out. My husband was trying to add me to his insurance but we experienced a snafu. We were directed to their car insurance expert, Sigrid, who at the end of business was excited to help us and found a policy that cut our costs in half. Alex stayed with us throughout the process ensuring our paperwork was completed in a quick time frame. While they took us through our paperwork, their staff cleaned our car and prepped it for us to take the same day. I will never go anywhere else.