2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, delivering it to my front door, walked me through setting up my phone AND thru the car features.
I told Chris I needed a car, somewhat serious but not committed. He showed me an option I actually really liked, asked me what kind of payment I was looking for, and made it happen for me! Very professional and easy to work with. Good personality that keeps it real and made it feel like he was there for me, not the other way around. Keep up the good work, awesome employee!
Cold drink on a hot day, professional and polite, no pressure, great communication via email and telephone, very knowledgeable of vehicle, quick and painless. Worked around my work schedule. Salesman had a great attitude and listened to all my questions and concerns. Even after purchase he still answers questions I have. Santa Fe Lexus has happy people that make it a happy place.
My experience buying my new Clubman was fun and painless from start to finish. I worked with Lynn Masterson who was helpful in trying to locate the car that I wanted and when that was not successful, she helped me build that car. Lynn did an excellent job introducing me to my Mini and Josh Romero, the finance manager, explained warranty options, helped me make some wise choices and he made what is usually an arduous process go smoothly and quickly.
Tony is hands down the best salesman i have ever done business with! He is very respectful, hardworking and gets things done. His professionalism is a 10/10. Helped me the entire time. From the day i walked in, till present day. He personally assisted me with getting my enform set up, Helped me with the navigation and was extremely courteous. Will definitely bring all my closest family and friends to him. Thank you Tony for the vehicle for my son and I. Your the best!
I own a 2016 Mini Cooper S Hardtop four door which I purchased in August. I purchased it from Lynn Masterson at Santa Fe Mini. Lynn's customer service was exceptional! I absolutely love my Mini Cooper, everything on it is of superior quality! I would definately recommend Lynn Masterson to anyone looking to purchase or lease a wonderful Mini, she will offer you outstanding customer service and she will also make sure you are 100 percent happy with your purchase .
Tony R provided excellent customer service throughout my car buying experience. He was very attentive and very responsive in our communications. He worked with me to get the vehicle of my choice in a price range that was affordable for me. Tony was very pleasant and great to work with.
Danielle Charlier represented the dealer well. She spent hours with us during a test drive and explaining the X3's features. No high pressure sales approach here, just knowledgeable, straight forward, professional representation. A overall Great car buying experience. Interaction with others at the dealership was equally positive.
I was a little apprehensive to buy a used car online without even seeing it, but the dealer was very helpful and provided a detailed list of all the imperfections. Timely responses to all questions and quick resolutions to issues that arose (mainly with the shipping company.) I wouldn't hesitate to recommend Daniel and her team at Santa Fe BMW and would certainly do business with them again.
I spoke to Mr. Michael Medina via phone and he scheduled an appointment for me. When we arrived at the dealership he met with us and immediately brought Mr. Steve Manning and introduced us to him. Both men worked rapidly in getting our car into the shop to implement the remedy on the recall. Mr. Medina was very helpful in taking care of the map, remote, and teaching us how to start the car using our key. Michael was very polite, kind, and friendly not to mention very knowledgeable. When done with the recall work Mr. Medina made sure that our car got a good wash. We are very impressed with Michael's performance in making sure our car was serviced according to the time frame he had mentioned to us, and also most grateful to him for the kindness and politeness he showed toward us. To sum things up, Mr. Michael Medina made our visit to Lexus of Santa Fe a very enjoyable and pleasant experience. Bernie and Gladys Torres
Wow! I just drove away with my first-ever BMW, and I have to say that I had the BEST buying experience of a vehicle in my lifetime! (Yes…..it's true). Danielle Charlier was my salesperson at Santa Fe BMW. I first met her online when I inquired via email about a new BMW. She met with me at the dealership later that week, took my husband and I for a test drive in a vehicle that we were interested in, and she ended up being the one that sold me the vehicle. Danielle was one of many we met with today while purchasing my vehicle, and they all could not have been nicer! I highly recommend Santa Fe BMW as well as Danielle Charlier. Again……it was the best experience I've ever had purchasing a vehicle!
Danielle Charlier was such an outstanding salesperson. We first contacted her through the internet. She responded, gave us great information, and literally made the buying process a breeze. When we arrived at the dealership we were greeted by all in a friendly and welcoming manner. Once again, Danielle answered all our questions and actually made the process of buying a car FUN! We look forward to working with her again and the entire team at Santa Fe BMW. Thanks everyone and we love our BMW Z!!!!
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