The service was excellent in every respect above and beyond.
by BOBBYALEXANDER52 from DealerRater.com
December 4, 2018
When I first visited Newport motors from start to finish my experience was excellent , The service department helped me arrange payments which allowed me to have my vehicle service, everything and everybody was excellent. Thank you very much
Adonis was a very helpful and patient Sales Executive- especially as I had so many questions having come from overseas. Adriana kindly went through all the vehicle???s controls and functions which was quicker and more pleasant than studying the handbook. Kevin completed the paperwork swiftly and efficiently. Thank you!
The Service Department is always in order; however, I'm assuming that because this is the only Nissan Service Department in the area, the waiting period is extremely long. The people in the Service Department work at warp speed, but the system as it exists is broken. I have no choice but to go to this particular Nissan because of it's convenient location. If I had another choice, I would take it only because of the long wait...certainly not because of the very good service. Also, there is always so much confusion when I pick up my car after service is completed. It seems that either my car cannot be located, or no one sees me standing there so I am ignored by the person(s) who are responsible for retrieving my serviced car. Once my car is driven up to me, it appears that the Nissan representative's responsibility is "over and done"....heaven forbid if I should have a question or need help adjusting the screen on my dashboard...which is NEVER returned to where it was when I left the car for service. Admittedly, when I can get the attention of someone to assist me with the dash screen, that person is always very accommodating.
I cant say good enough things about my deal with buying my first new truck. Brandon for having patience and great communication. I took awhile to finally pulled the trigger and he was always there never pushing me. DJ did a amazing job making it impossible to pass up buying a new truck. Everyone was very friendly making sure I had water in this hot vegas days. Would recommend Henderson nissan to anyone trying to buy a new car or truck. This was actually my second purchase. We bought a pathfinder a year ago.
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