We had a few glitches in the pick up of the car, not a huge deal, but very inconvenient for me. They took total responsibility for it and made it right. Can't ask for anything more than that! Great buying experience.
Was looking for a particular car and found it at this dealership. A Lincoln MKX in white. Spoke to the owner several times. We made a deal over the phone. Drove up with my trade in car and my check. Within an hour we were out of there with the exact car we wanted. I have dealt with many many dealerships but this place was truly a pleasure. Worth the ride from Long Island NY to Concrd NH. Grade A+
I came in with an old 04 trailblazer looking to finally buy a nice car. Jamie found us looking at a used 2012 maxima. From start to finish she was extremely nice, informative, and not your average pushy salesperson. She walked us through every step start to finish and actually seemed to care more about me and girlfriend then making the sale on the car which to me means everything. After having years of car sale experience myself I know the business pretty well. Dennis in financing got us approved and out the door same day. I was really impressed with the entire experience which I wasn't expecting from prior experiences. I would recommend going here to anyone looking for a car. I will be going back for my next one
Katrina was extremely helpful and easy to work with. I had visited a few other dealerships prior and felt overwhelmed with them. Katrina made the whole experience easy and with no pressure. Thank you so much! Love my new Titan truck.
Having bought and service done on my Murano has been excellent over the years. All the service advisors are great. One that I have worked with over the years is Tara. She always treats me like family and watches out for what I need and what will need to be done on my vehicle.
Ali was very helpful in finding us the car we were looking for. Excellent customer service from Ali, Ronnie and Geoff. Process was pretty easy and we are obsessed with our new Pathfinder. Thank you to the team!
Great service!! Very easy and convenient scheduling! Thanks for the continued support on the vehicle following purchase as well. I will continue to service and purchase all vehicles from Concord Nissan!
My wife and I live in a very rural area and have gotten around with a FWD minivan for way too long. With the snow and muddy roads, we needed something with 4WD. We didn't need anything too fancy as we know our roads will be really rough on it. There were a couple of different options and the lowest priced vehicle was actually a better fit for our family. We didn't get any pressure to step up into something more expensive. There were a couple of minor cosmetic things wrong with the vehicle and was told two of them could be fixed and the others could not as they couldn't get the parts. We went through with the deal which was very easy. We signed all of the papers on Friday and were told they would fix and deliver the vehicle to us by Tuesday. We really needed it as there were bad storms and my wife and kids needed to be somewhere on Wednesday. True to his words, Matt delivered the vehicle to us on Tuesday. He had to wait until his girlfriend got off work so she could follow him and give a ride back. The storm hit hard on Tuesday and he still drove up to us. We are way back in the middle of nowhere and he still came. Once he delivered it, we saw he even fixed the one item that we were told they couldn't get a part for. He said he personally bought the part and had it installed. I am more than happy with the level of service. Over the last 3 years, I have bought 2 brand new NV3500 vans for my business from a different dealership just due to them being closer. From now on, I am doing all of my shopping there with Matt. They did great. Thank you to everyone involved.
I have no complaints with the service at this dealership. Have always had a prompt, courteous, friendly and professional experience. My only small issue is having to make an appointment for an oil change vs drive up, but I sorta understand why. Otherwise, great experience with all the service desk personnel.
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