Katrina was extremely helpful and easy to work with. I had visited a few other dealerships prior and felt overwhelmed with them. Katrina made the whole experience easy and with no pressure. Thank you so much! Love my new Titan truck.
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
I can???t say enough about our experience at Marlboro Nissan. We felt like family the second we walked through the door. Everyone was so welcoming. We went there with the hopes of buying a new car but never thought we???d be driving one off the lot same day. Brian Rogers is amazing at his job! He kept us entertained and made us laugh the whole time. I can honestly say we will never buy a car anywhere else ever again. Thank you Marlboro Nissan!
Had to drop in for an overdue oil change - no line no waitin
by GoingRouge from DealerRater.com
November 1, 2018
I was about 5k miles over due for an oil change and needed one deps rarely! Arrived a little after 4:30 on a Tuesday and there was no wait! In addition to a free oil change (thank God for coupons I wasn???t even aware of) they addressed a recall on my car and an hour later o was off! Thank you Justin & Lilly for letting me know the best time to head in!!!
Second visit and almost as good as the first. Very courteous staff, but I came at a busy time and had almost a two and a half hour wait. To be fair, they were up front with me about the wait and pretty accurate with the time they estimated. I received what I felt was a very sincere apology. Overall I was pleased with the service received
While I did not end up purchasing at this dealership (due to finding a suitable vehicle at a competitive price much closer to home), I was impressed with the responsiveness of the internet rep (Brian). The emails weren’t just robo-style communications; they were personalized outreaches and prompt answers to my questions. I can’t speak to the buying process but I was impressed with my interactions and would have followed through with a visit to the dealership for a test drive had I not found a suitable vehicle.
I went to this Nissan dealership just to look for a car with no intention of buying right away I ended up test driving the car and fell in love with it! Brian Rogers helped me pick out the perfect car for me! I???m so happy that I just decided to go look because now I have an amazing car! All the people at the dealer are super nice and completely honest with you! I would recommend Nissan dealership in Marlborough and Brian Rogers to anyone! Thank you Brian and thank you Nissan!
Brian and the rest of the team at Marlboro Nissan provided exceptional customer service and made the overall buying experience great. If you're in the market for a new car, definitely add this dealership to your list.
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
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