Phenomenal Service Area
December 3, 2018
Long time customer having seen this dealership go through multiple changes, too many, but they have finally reached the summit. Listen up Chattanooga—Kevin Frazier (the best BMW service manager the dealership has ever had) is back!! Kevin’s return signals BMW, once again, recognizes talent and a desire to turn the abysmal service area around. Kevin has assembled a seasoned, efficient, friendly service team all strictly focused on serving the customer and meeting their needs. Eric, Wes and the rest of Kevin’s team thoroughly understand process and work it flawlessly. Arron is always available to answer queries about the car functionality. His expertise is indispensable. I did not return to this dealership after Kevin left, but with him again managing the service area, it will be a joy to return for all service required. Clean restrooms and comfortable waiting area. A truly pleasurable business environment that values customers.