After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
I just leased my second vehicle at this lot yesterday, and let me tell you, everyone here is awesome! Larry Rose, Kameron Huffman, and Rocky Ram are all THE BEST and each one of them went above and beyond, and bent over backwards to make sure I was happy with every detail of my lease. I will definitely continue to travel from Lexington to Frankfort to do my vehicle business. And, will most definitely be referring family & friends here as well! Thanks so much guys! You really did make us feel like family!
Gates Nissan Service personal always give me the Best Experience for the last 5 years. I chose to buy my car here because of the excellent service I had received on my previous car from them. They are thoughtful of my needs and time. Always courteous and respectful. They know my car and they know me! They do their best to work within my budget and my limited availability with my work schedule. They always make me feel important and not just a number. Great people!! If you need your car serviced there is no better place to take it!!!
Excellent service for my 2018 Titan Platinum Reserve
by Mason from DealerRater.com
November 30, 2018
It???s always nice when you call and they know you by name.... Kathy and Pam are great and they will not only help you with scheduling your service but go way beyond any other dealership to provide you with the best service possible.
I've owned six Chevys in my lifetime and never thought about purchasing another brand until I saw the new Titans around town, my wife and I thought that we would stop by Gates Nissian to test drive one and we absoultly fell in love with it. Ron came out to meet us and he was absolutely outstanding! I had a ton of questions and wanted to wait a day or two because I didn't know anything but Chevy. Ron was respectful through the whole process, he wasn't very pushy like some salesman and very patient with me while I made up my mind. Overall I'm highly satisfied with the entire experience and feel that the deal we reached with this trade in is the best one I've ever had.
The service experience was fabulous! Everyone was friendly, helpful and went above and beyond to make sure that our needs were met. I would recommend them to anyone who is needing service on their vehicle.
Our recent trip to Gates Nissan was just like all the rest, terrific! The staff is very friendly and attentive to our needs. They always make you feel comfortable and timely in their service. Thanks to all!
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