BEST SALES EXPERIENCE EVER, THANKS MINA!!
November 6, 2018
I came into the Nissan dealership and liked the Maxima SL. I took it for a test drive and a couple days later my husband and I returned. We encountered Mina, a perfect gentleman with the utmost respect and professionalism; a true gem and an asset to Fred Beans. He went out of his way to accommodate us despite knowing I dealt with another salesperson, who was off when we returned. He was generous with his time and took my husband for a test drive. I was so impressed with his no pressure approach. He made sure he answered all our questions and was extremely attentive.
His communication throughout the process of locating a vehicle and getting the parts for accessories we wanted was flawless. He surprised me when we came in to take delivery by telling me they got the parts in early and had already installed them when we were expecting to have them installed after delivery. He spent over an hour going over the vehicle again at the time of delivery with us making sure we knew how to use everything and made sure our phones were synced, etc. He went above and beyond any sales experience we EVER had!
We are previous customers and have purchased several vehicles but this experience was hands down our best ever! I received an email from Ryan Ofner, Sales Manager, reaching out to me to see if all my questions were answered. I called him and he matched a competitor's price plus my "Rewards Points" and remained actively involved throughout the completion of our experience including introducing himself at the time of delivery.
I don't usually write reviews unless I am strongly compelled to do so. Our experience was phenomenal as was Mina. I'm telling everyone I know how impressive Mina was, the hassle-free, no pressure, straightforward pricing and how honest and ethical our experience was from beginning to delivery. Mina called me the next day to ask how happy we are and if we had any questions he could assist us with. It doesn't get any better than that! Mina deserves 10 stars, if only I could give him a "10"- HE EARNED IT!!
Thank you to all who helped us and a special thank you to Matt Weber, our initial sales person, he was eager to help and quickly got answers to my questions.