by Andrea Reeder and Tim Pflug from Central Point, Oregon
December 3, 2018
Overall very satisfied. The only comment would be regarding the time from purchase to actually driving off in car. Hours went by mostly because of the cars appearance (water spots, what looked like flaws in clear coat) Too long but when finished, very satisfied.
I met Jesus on Wednesday night to look at a car that I had seen online, but it had been sold previously that day. He wanted my husband and I to take a test drive in the same make/model car, but we declined. Jesus was a no pressure salesman and let us leave without talking with anyone else or taking test drive. We called him back the next day to take a test drive in a the same car, different color and we loved it. We bought it for the price we hoping to pay, he gave us a fair trade in on our vehicle and the finance person was no pressure at all. I must say, it was the best all around buying experience we have had in a very long time! I had never bought a car from Lithia, but this buying experience with Jesus, at Nissan, has made us believers in Lithia's customer service. Thank you Jesus and Lithia Nissan, you have made 2 new customers for life!
This was our first experience with Lithia Nissan. The first person we met was the General Manager of all people, Tom Diefendorf. We were driving slowly, looking at all the cars and Tom walked up to my daughter’s window and introduced himself. Tom was very thoughtful and listened to us describe what my daughter wanted in her new car. She has four girls and Tom has four boys. Tom knew what we were talking about! We just left the VW dealership, and we have had a lot of bad experiences at other dealerships with poor communication and Tom Diefendorf was like a breath of fresh air. Mr. Diefendorf introduced us to his best Sales Person, Jesus Venentin. Jesus could not have been more helpful. With Jesus we looked at several mini-vans and then he found the perfect one. My Daughter loved it immediately and it met all her requirements. Jesus Valentin handled all the paperwork and Tom Diefendorf was always there to make sure we were comfortable and happy. They really made our experience an outstanding one. Jesus introduced us to Todd Herriott in finance, who informed us to financing strategies we had not previously considered. Todd is very sharp and he put us at ease with his great laugh. From the minute we got there and met everyone one we met, from Tom, Jesus and Todd, all the way to the young man who cleaned our new van, were all so friendly. We hate car dealerships, but we LOVE Lithia Nissan!
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