I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We were searching for a used Camry with low mileage, but unable to find one at this time. What I can say are great things about First Team in Chesapeake, VA. We bought our 2012 Corolla used from them and had a great experience. Nice facility and great staff. The sales rep even knocked $300 off the sticker price even without us asking him to. We have been totally satisfied with the Corolla and hope we can find a used Camry just as good.
We have bought a couple vehicles from Rick over the years and he has always been there to provide whatever service/information was needed in an expeditious manner. He does not hesitate to go the extra mile for the customer which is why we continue to return to First Team Honda to purchase our vehicles. Want to take this opportunity to say THANK YOU VERY MUCH RICK FOR ALL YOU DO FOR US!!!!!!!!!!!!
Great service much I appreciate it from.Mike Pulle
by CelenaT from Virginia Beach, VA
June 10, 2018
I was stranded out of town after taking a 10-hour trip and need service for my Nissan Altima. I called back to banister Nissan where I had purchased my vehicle for guidance about getting assistance. They assured me that I could use my national factory warranty at any dealership in the country. So I took my vehicle to a nearby Nissan dealership in Louisville Kentucky. Once the vehicle was fixed I still needed assistance getting my car back to Virginia where I live as I was not able to make the 10-hour trip there and 10-hour trip back. Again I called the dealership and was assisted by Mike pulley and Brian Doctor who advised that I could get my car shipped back to me. I really appreciate it this since the dealership in Kentucky kept telling me that this was impossible and that I would have to make the trip myself to retrieve the car. Mike and Brian also help guide me in the process of getting the rental car that I needed covered without having to pay for it myself. Excellent customer service!!
I purchased a vehicle and was assisted by Tim Jones. The customer service was the best ever. Tim thoroughly explained everything from the purchase to how everything worked in the vehicle. I was nervous but he instantly assured me that everything would be fine (everything was great) I would also like to thank Tonya Ervin for her assistance and kindness. Both of you are definitely the BEST ever. Thank you.
It all started with Marcus Deleon!!! I’m honored to say Marcus made my first experience buying a brand new car thee best!! I felt at home walking through the doors of the dealership followed by a few greets!! The best day ever!! I def recommend and when you go ask for Marcus Deleon
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