Great customer service, comprehensive, kind, great atmosphere, sales man was very friendly I highly recommend Juan Jacobo as your sales man. I???ve been there plenty of times and I wish he could have been the only sales person we have worked with.
Took my car in for schedule 1 service which included an oil change. I bought the car used from this dealership and it had a blend for the oil at that time. About 20K miles ago I switched to full synthetic and when I dropped the car off I wrote in my instructions please use synthetic oil for the oil change. Instead of the synthetic or even a blend, regular oil was used. They offered to change it out but because of time I declined. This is the 1st time any of my instructions were not followed. I have always had 1st class service from this dealership.
We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
I wish I could give this dealership 10 stars. Anyone that has ever purchased a vehicle from a dealership knows the nightmare it can be. The long grueling hours, the back and forth negotiations not to mention hit after hit on your credit. I've been there many times in my life and hated every minute. But that was NOT the case here. This was absolutely the BEST car buying experience ever!!!! I never even had to go to the dealership. We managed the whole deal over the website and phone, during my lunch break. I told them the terms I was hoping to get (not really expecting to get them), and within less then an hour it was done! Then as if that wasn't already awesome, they brought the car and the paperwork to me and within 20 minutes, BAM, DONE! LOVE, LOVE, LOVE these guys! Major kudos to Tyler, he rocks!
Every time i go to ABC Nissan i am greeted with a common courtesy and respect with absolutely no pressure to buy. The atmosphere is very much "a family" vibe. The hospitality is off the charts amazing and the follow up calls to check on me and how the car is performing or if i need anything are great as well. It is good to know that ABC Nissan is there when and if i need them. Tremendous service!!!
Great experience - Honest dealership and no up front BS
by Lvydro from DealerRater.com
October 24, 2018
I shopped around the various Phoenix area dealerships for the best deal on a new Rogue with specifics options already selected - ABC Nissan had a competitive quote but not 100% the best right off the bat - The reason I went went with them though is that not only were they the dealership closest to my home, they were honest and upfront - they pretty quickly said they'd be happy to beat any legitimate quote but weren't going to dink around with a million emails back and forth. No high pressure, no bait and switch. So I made an appointment, went in, showed my best quotes to the salesman and the general manager - and they beat the best deal by $100 while giving me a car with even more options than the other guy. Appreciated the whole process, signed the paperwork, got through the session with the finance guy (minimally pushy, took 30 minutes, declined all addons) and drove out as soon as the car was detailed. Whole thing was as smooth as butter, couldn't have asked for anything better. Comes with the first oil change free and continues to have free oil changes for a while if you do your maintenance there, which was a decent enough perk.
My 5 star rating is based off the excellent customer service right from the parking lot. My fiance and I were greeted and welcomed soon as we exited our car. We were then handed off to Francis who went above and beyond to make sure that we not only received the best service, but the best deal possible. The knowledge he and his team (Ricky in finance and a manager whose name slips my mind) possessed was genuine and made us feel like people they were interested in actually helping and not just a commission check! I would certainly reccomend anybody interested in obtaining a new vehicle to speak with and visit Francis and his team at Pinnacle Nissan.
I enjoyed my first visit to the 99th avenue Carmax
by Leo from Laveen, Az.
March 2, 2018
I had a wonderful all-around experience at the 99th avenue Carmax in Tolleson. The staff were very cheerful, respectful, and professional, especially my salesperson, Gabby. I found the best car for me. This Carmax is very organised and stress-free. I would highly recommend anyone shopping for a vehicle to visit Carmax.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.