Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
Laurence was very professional and he got me in the car of my choice in less time. he addressed my concerns. Even though they were undergoing construction. All the sales men/women were smiling as they said hi to me.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
I would definitely recommend DriveTime 290 to anyone looking for a used car! Eric and Elias made it super easy and were very patient with me, as I was looking for that perfect fit. The added value of an extended warranty and GAP... worth the extra change for reassurance.
Eric and Elias... Thank you!!! :)
My daughter bought a 2015 Kia Soul today from
Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!
f you're in the market for a car, this is the best place to buy from. Valerie Williams was so helpful. Her customer service is excellent. I'm telling all of my friends and family to see her. thank you again.
I have visited this Carmax location several times over the years, but I’ve never actually bought from them. I appreciate their selection and no pressure process. If you prefer used cars like I do, it’s great to go to a Carmax and compare several makes and models in one place and get your trade appraised.
This time around I worked with Harold Speights, who did a great job of finding the cars I was looking for. This is harder than it sounds - the cars don’t always get parked where they belong after a test drive, especially on a busy day, so he had to do a lot of walking around. We ended up unable to find the exact vehicles listed online, which is the reason this Carmax doesn’t get 5 stars.
But Harold got me into the right things to try out. Once I narrowed down my interests after a few drives at a few different places, he texted me some stock numbers of cars at several Carmax locations with free transfers. I ended up preferring a different vehicle from a different dealer, but that’s not a knock on Carmax or Harold. Having the written appraisal in hand helped me get a better deal.
If you are shopping for a used car, Carmax is a great place to go. Only thing I’d change is that Carmax could do a better job tracking where the vehicles are on the lot.
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