November 5, 2018
My experience with online buying has been solidified; I will always use this as my #1 shopping method. My car buying experience was outstanding because of the incredible customer service of Todd Smith (Audi Swanee Mission Salesman) Todd was engaging from the moment he answered my sales call. He wanted to understand my requests and how he could facilitate my desire.
I was a very demanding customer and with 2 weeks of negotiating without a commitment it didn't deter Todd; he continued being just as committed to serving my needs. Unfortunately, when I was ready to make a decision to buy, Todd suffered an unexpected
emergency but during a critical moment in his life he gave thought to me by passing my case to his Sales Manager (Taz Good) who continued with the same, non-pressure and outstanding customer service. I agreed to buy the vehicle and Taz found me a better interest rate than my 20 year credit union.
Well, the buying experience was done but I needed the expensive Audi A8L that I purchased 'sight unseen' to be shipped. Todd and Taz made the connection that ensured my vehicle was shipped in a timely manner and it was.
The Audi Swanee Mission team is outstanding and if I am ever in Kansas that will be one of my first stops. This is an outstanding team.