Used Cars for Sale in Shawnee, KS

It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.

Happy with experience. Took longer than expected. I was surprised they couldn't get the parts for 4 days. I'm very unhappy with Ford about the expense of a tail light. Probably won't purchase another ford until they change their tail light situation.

My experience of having Kerry for my sales person was 10+++. He was much more like a consultant, always working to get the vehicle I desired in the color, the features, and at a price I could afford (even when I made last minute changes -his answer ‘we will make it happen’. This is the 3rd car we have purchased from this dealership in the last 4 years. Kerry will definitely keep us coming back. He answered all my questions and always with a smile even if I had ask it 3x before. With our other vehicles, I have always used Roberts at Platte ity and will continue. Anyone is welcome to contact me and I will be happy to share my appreciation for Kerry and staff. Yea GM team! Jolene Price

EVERYTHING WENT SMOOTH. IN AND OUT IN GOOD TIME. NICE WAITING ROOM

The service department conducted an oil change and an inspection of the car and all was done very professionally.

These are the nicest group of people you will ever meet. Easy to deal

I was very pleased with Robertss Chevrolet dealership. They went above and beyond in helping us get our tonneau cover, mudflaps, and bugshield installed on my Silverado 1500 truck. I would highly recommend them to anyone that needs work done on their vehicles.

My family has purchased two cars from Roberts. They were top notch from the sale to present day. Their friendly, competent, respectful staff is top notch in every category. We wouldn't go anywhere else! Definitely worth the time to drive to Platte City, MO! You won't be sorry.

This is the third new Chevrolet I have bought at Roberts AutoPlaza. We always have an excellent buying experience and the whole staff knows the products that they sell and the dealership is super nice. I will definitely buy their again as well as send all my friends and relatives their direction. Thanks again guys the new Camaro SS is amazing. Tony

We had been considering the purchase of a newer truck to use both for work and for pulling our 5th wheel camper for some time, just never finding exactly what we wanted for the price we wanted to pay. We will divide our review into 4 basic areas: WEB SITE, PURCHASE EXPERIENCE, AFTER THE PURCHASE EXPERIENCE and SUMMARY. WEB SITE: While doing an Internet search for carry over new models we happened upon Roberts Chevrolet's web site. It was easy to navigate and had clear concise photos and information. We saw one of their Internet specials for a used vehicle that we felt fell within the specifications for what we needed and gave them a call. PURCHASE EXPERIENCE: We were directed to Kerry and he was able to answer all of our questions on the phone and even took the time to go out to the vehicle and check on, and answer questions that we posed about the vehicle and as it turned out, they had just traded for another vehicle that matched our same specifications. We live approximately 100 miles away and asked if we could come down the next day and take a look and a test drive. Kerry informed us that it was his day off but he would meet us there if we came down so we agreed upon a time. We arrived and Kerry was there waiting (on his day off) and we discussed both trucks and took both on test drives, one of them on a second test drive. He was patient, did not rush us even though it was his day off. We settled on one vehicle and sat down to discuss the price as well as the value of our trade in. It was a good conversation and we appreciated the honesty and openness of the discussions. We were trading in an older truck that was flirting with the edges of what a dealership would want, but it was a clean truck with low mileage for its age. We could not agree upon a price and it centered mostly around what we felt the value of our truck was versus what they felt they could give. We both agreed to leave it at this point and he said he would do some additional checking to see if they could up their offer. The next morning Kerry sent an email and he had done some research and they did indeed increase their offer....not what we wanted but close enough. We made the purchase a few days later. AFTER THE PURCHASE EXPERIENCE: We had purchased a used vehicle and as often happens it had an issue that we had not detected during the 2 test drives we had taken it on. Yes, we had purchased it pretty much "as is" but we gave Kerry a call to discuss it. Excellent customer service is relatively easy when things go smoothly but can go down hill pretty fast when an issue arises....not so with Roberts. Kerry put us in touch with their service department and we returned the vehicle to them.....they even furnished us with a loaner vehicle to drive the 100 miles back home. We worked with GM Customer Support and Roberts and the issue was corrected and the vehicle was ready the next day. Again, they took the time to research the problem and found out that GM would cover the repair and cost of the loaner vehicle under a special warranty provision. Going the extra mile. SUMMARY: This was a quality experience from the beginning to the end. The time and patience shown by Kerry, Brett at closing and James and Jeremy in service was outstanding. The quality of the staff at Roberts impressed me and I am not easily impressed. Prior to the sale we did not even know that Roberts Chevrolet and Buick existed but they are etched in our minds now and I have already recommended them to 2 friends. In this day of hurry up and rush this was a pleasant experience from beginning to end. Thanks to all the staff at Roberts. This review is a bit long but they deserve more than cursory comments.

Great dealership! Had a great experience and will be back.

Quick and easy. I didn't have an appointment and they got my oil changed within the hour. The staff was friendly.

Was told any deal I found on the car we wanted that Briggs would match and/or beat and they stood by their word. Got a great deal on the car we wanted and didn't have to settle for anything less. Briggs went above and beyond to make sure we were satisfied on every step of the car buying process.

My sales rep was willing to deal honestly with me about the price posted online and made it happen for me, which I can't say about another nissan dealer that I went to.

I like the fact they check things while the car is being serviced and everyone is always so nice,and never have to wait very long.

fast service polite people clean garage and awesome clean break room feading material and tv with fresh pastries and cold drinks.

Briggs always askscme how I am and gets me right in. They,are always willing to answer any questions I have or address any concerns I voice. This gives me piece of mind and I appreciate it.

The customer service was beyond expectations and I was completely satisfied with my service. My car had broken down on the way to work and the tow service recommended Briggs Nissan, called them, and they said they would be able to take care of me right away that morning. The service man came in the waiting area to talk to me several times during the visit, to explain what had happened, to let me know what to expect as they investigated the problem further, and to describe what efforts they were taking to ensure my vehicle was in good shape before getting back out on the road. Each time, he came in, sat down next to me, and took his time talking to me. He was never rushed, was always kind, and provided outstanding service. Truthfully, I could not have had a better experience. I have found my new car service location!

I have a concern, on the way home from getting my car's oil changed and the tires rotated, my brakes started making a noise. Husband took a look at the back brakes, the next day, and the brake pad was completely off of one of the back brakes. he replaced it of course. Felt like this should have been caught with the tire rotation....