The gm Pete was fantastic great customer service and willing to do as much as you possibly can to help the customer with the right deal with the right car. Angela Adams is the best Shields person I've ever dealt with she's professional and down-to-earth person very comfortable to talk to and will do anything to help to get you into the right car she was so good her and Pete that I brought my mom in and they helped her get a car. If you're looking for a car speak to Angela Adams she is the best sales associate ever met.
Kelly Jeep in Methuen has that largest inventory in the area & the purchasing process could have been easier or smoother. We were treated fairly & without any pressure to buy. Our Sales rep, Phil Prieur was extremely knowledgable & able to patiently walk us through the various Jeep models & options, making our ability to make an informed choice very easy. I would highly recommend working with Kelly Jeep in Methuen & especially with Phil Prieur.
The best place I’ve ever been for a vehicle the only thing I can say without writing a whole paragraph is if u want the most help and best service with people who won’t set u up to fail and invite u in like you have known each other for years come herand ask for Shawn Welch he was above and beyond amazing
Phil has a great wealth of knowledge of Jeeps and was a big help to me in understanding all the different models and options. He was always professional and courteous throughout the process. I needed some time to learn about all the the Jeep options and Phil was patient and gave me the time I needed. You earned the title of ???Your Family Car Salesman???. Thank you Phil!
phil Is an amazing sales consultant great person, love the way he treats people. Definitely will be back and recommend the dealership and specially phill thank you very much... loving my new challanger
If you are looking for a great deal and an excellent selection of vehicles you gotta checkout contemporary. The staff was knowledgeable, kind and respectful of my time and needs. They found the perfect car for my wife and we couldn???t be happier
I had been to a couple dealerships prior to here to test drive different SUV???s to see what I wanted which also meant I had to deal with many different salesman at each place. Gary was friendly and honest (which is what won me over). The other dealerships tried to take advantage of me with their sales pitch games and creative gimmicks to make you feel that I can???t get that deal anywhere else so you buy from them but I am huge on costumer service and that???s what sealed the deal to buy from Gary! He did an awesome job getting us a great deal. We will definitely be back as well as recommend him to anyone looking for a vehicle. Thanks again Gary!!! I love my new ride!
I recently bought a 2013 dodge Laramie and have been very happy with my purchase. I worked with Keith and Don who were both great. Keith made a point to follow up with me a few days after the sale to make sure I was still happy with everything, which I was. I ended up having an issue with the truck after about a week but I was able to work with the dealership to get the truck in for service. After I wasn???t able to get the truck serviced on the day of the initial appointment, Erik the service manager was nice enough to have a porter come trade cars with me so they could get the truck back in for repairs. Erik listened to my concerns about the truck and we were able to get the issue resolved quickly and easily. Don worked with me for the financing and warranty purchase and was a pleasure to work with. Their job is always to sell you on as much as the can as far as warranties and coverage goes, but they were very respectful when I declined certain coverages and I didn???t feel pressured into purchasing anything I didn???t want or need. All in all I would not hesistate to purchase from them again and would recommend them to anyone looking for a new vehicle!
I bought a used Jeep with Bob Curran. Honest, cut to the chase, what is right for you customer service. Best experience I've ever had purchasing a vehicle. Bob was outstanding!! I'd highly recommend him.
I was in the market for a 2017 Jeep Latitude with very specific options. I logged on to the Allen Mello website, checked under the new inventory tab and found the vehicle I was looking for, at a price I was willing to pay. I took the print out of the internet vehicle to the Nashua showroom where I was greeted by Derek Daigle. Derek looked at the printout I had, retrieved the vehicle from inventory and we were off a test drive. No questions, excuses or upselling. Upon returning to the showroom, Derek worked hard to apply every possible rebate available while my trade was being assessed. He put all the numbers in front of me, showed me the final price and we had a deal! It was that simple!!! I HAD done my homework before going to the dealership, but I never felt pressured to buy something more expensive or different from the vehicle I wanted. Derek was awesome to work with! I've not had any service experience with the Allen Mello yet, but for me the purchasing experience was flawless!
My Husband and I have bought 5 cars from Allen Mello throughout our lives and the new addition to their dealership looks beautiful! I've owned my Grand Caravan for 17 years and finally decided to check out what kind of cars Allen Mello had. My dream car has always been a 300 and there didn't seem to be one that fit my needs, but my wonderful salesperson Ava French managed to find one. (even though was older than I liked) It was beautiful! It had all the options that I was looking for and more! We got it for a steal! Cheikh the finance manager, who has been our close friend for 30 years, helped us once again.
My wife and I bought a 2017 Chrysler Pacifica at Allen Mello a few days ago. Overall it was a positive experience.
I first emailed them figure out what the price would be. Jonathan called me shortly after and we had a series of emails and phone calls to negotiate the price. Jonathan finally got me to a price point that worked for me so we made an appointment to purchase the vehicle. Jonathan was a great help.
We visited the dealership a couple days later. Ava was the salesperson who helped us out and she was fantastic. Very calm, understanding, and pleasant. Bob was another salesperson who wasn't even assigned to us but helped us out as well (e.g. getting on the phone with our insurance company to help us understand how to get the RMV-1 form). There was one awkward moment when one of the finance guys, Nate, was trying to tell me the price of the vehicle was more than what was I told on the phone and that got me a bit upset. Luckily I had the price saved in an email too so I showed it to him and he ended up honoring it. Harry was the person who had us sign all the forms and he was extremely pleasant too.
Things that were great about our experience:
-Responsive internet sales team and the ability to negotiate price w/out visiting the dealership
-Great price on the vehicle
-Staff was very helpful including Jonathan, Ava, Bob, and Harry
-The staff was very understanding of our 2 kids who were very loud for the few hours that we were there
Thinks that could be improved:
-They knew we had an appointment to purchase the car but the vehicle wasn't detailed yet when we got there and it had to be detailed while we waited there. Would have been nice for them to take care of that in advance.
-We were at the dealer for over 4 hours. I wish the process could be sped up bit.
-I'm from MA and the dealership is in NH. I wish they had the ability to register the car and inspect it like other out of state dealers can do.
Overall summary--I would do business with them again.
Purchased my Grand Cherokee from this dealership from over 900 miles away. They kept me in the loop while my vehicle was being built and took great care of me when I flew up to NH to pick it up.
Needless to say they have great pricing and fantastic customer service and will only purchase from them in the future.
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