Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
This is the THIRD RAM I've owned
by Let's Go from Regina, SK
January 7, 2019
There must be a reason I keep coming back for more... The support I have received from the Dealership has been great. The reliability and styling of the truck keeps me coming back. Step on the the trottle and I get a big grin everytime.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
More spacious than Ford or Chevy
by Baltijoey from Baltimore, MD
January 13, 2019
I love the room of my 2018 Ram 1500 Crew Cab. It is somewhat difficult to get into for older people like my grandma because of how high it is but once inside it is spacious and gives everyone plenty of room
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
My first vehicle I’ve bought brand new
by Zubeadube from Mount Morris
January 13, 2019
So far I love the vehicle. It is nice to move up from a car to a truck. It is very nice on the inside.
Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
Second Ram I have owned after leaving the Ford br
by FRED from TROUTDALE
January 9, 2019
I am very happy with my Ram 1500. The ride, gas mileage, and handling are great. After owning many Fords and having transmission problems with all of them, I had to switch.
I found the truck I was looking for through an internet link. Called and talked to Z the sales man. He was extremely nice. From the point of test drive to pickup of my truck the process was extremely customer friendly and they were very easy to deal with. I would recommend them if your looking for a nice used vehicle.
2018 Ram 1500
by Hartless from Galesburg
January 5, 2019
What can I say about my new Ram 1500 it not only looks great but it is by far the smoothest riding truck I've ever owned! The brilliant silver is awesome! I wouldn't trade it for the world. Am I happy,that's an understatement!)
We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
by russhe from eaton, co
January 7, 2019
I was looking for another company truck and I chose the 2018 Ram because of the feature/benefit value. This is the second Ram I have bought for my company.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
First new truck
by TerroS from Houston, Tx
January 3, 2019
This was exactly what I needed. It has a nice size bed for work and still enough space for my family. It's the perfect balance for me.
Going to get my third car from Jeff McCullough at Joe Ricci Auto in Taylor . I will never go anywhere else. Even after I bought my cars they don't just push you out the door when you have an issue they have taken care of everything. Very sincere. See ya soon Jeff.
Powerful, dependable, Solid driving experience
by New Ram Owner from Fairfax Station, Va
December 25, 2018
The Ram 1500 Big Horn offers an exceptional, comfortable ride with all the power of the Hemi engine. I would like to have selected the navigation package and blind spot warning system, which are available with certain packages.
Stop in and see Matt Carpenter for a great deal on a GMC vehicle. Still enjoying my 2017 Sierra and keep returning it to the Perrysburg Auto Mall when it need serviced.
Awesome New Truck
by Zhot80020 from Broomfield CO
December 21, 2018
We actually test drove trucks from the Big 3 automakers, and when decision time came, the 2019 Ram 1500 by far had the best incentive on the truck we wanted. The features and options outdid the Ford and GMs as well.
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
I had a wonderful salesman, Chris Jones. He understood that I drive the 150 miles to get to this dealership; so I needed everything ready to go. The process was very quick and hassle free. I would recommend him and this dealership to anyone looking to buy or lease a vehicle. Tell him what you want and he will find it. I'm very pleased with my truck.
Great people/car, but questionable smoke smell fix
by Christoph from Woodhaven MI
October 22, 2018
Great people, happy with majority of experience. Would rate 5 star and 10 on NPS score except for my disappointment in one area. The car had a chemical smell to it, and i was told that it would wear off to a neutral smell. However, when it wore off, there was a very strong smell of stale cigarette smoke, and I am struggling to remove it. I have now spent money on chemical agents and an Ozone machine to solve, and am disappointed that the dealership is not taking accountability for the problem in a Certified Pre Owned vehicle. I would expect the dealership to offer to pay the cost of solving this, but this has not yet happened.
-Chris Williams, 2017 Dodge Durango GT, Certified Pre-Owned.
They called when it was done and the car did not have mud and dirt on the inside when we got it back
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