November 6, 2018
I recently inquired about a 2017 Chrysler Pacifica Limited (CPO). I initially worked with Todd Phillips who provided great customer service. I told Todd exactly what I wanted and that I was very interested in buying the vehicle. Phillips had the only CPO Limited Edition within a 250 mile radius! After speaking with my wife, we agreed that this was the right choice/vehicle for us. I called the dealership back and was directed to Will Pardee. I told Will that I would like to put a deposit down on the vehicle to hold it for a week due to our crazy work schedule and my wife being 8 months pregnant. After going through a few possible scenarios, we went with his first recommendation. Will had offered to drive the vehicle from the dealership (Ocala) to us in St. Augustine. No strings attached. This was a first time buying a vehicle at home experience for me and my wife. To say the least, Will and his wife showed up to my door with the vehicle and all the paperwork. It looked even better than the 30 online photos. We did all the normal things: test drive, thorough inspection, going through all the latest technology, etc. And the paperwork time was cut in half because we submitted all of our information to Will in advance, so all the nauseating paperwork was done! A few signatures was all that was needed. Will was very professional and well organized. He responded to all of my emails and texts promptly and also took pictures of items that I inquired about. (Key fobs, remote controls and wireless headphones for U-Connect). Outstanding job Will! And what an incredible experience! Thank you!