We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jones were extremely helpful and friendly. They ordered the part that was needed for our car, did the repair the following morning, and we were on our way! We were so thankful that Dodge had a dealership close by where we were staying. There was no charge for the service. Charger (2018).

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RAM Certified

2020 RAM 3500 Laramie

28,421 mi.

Ext. Color: White
Int. Color: Black
Transmission: Automatic
Drivetrain: 4x4/4-wheel drive

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Hayes Chrysler Dodge Jeep RAM - Gainesville

Authorized RAM Dealer

Painless

by Christine Conroy from DealerRater.com

November 6, 2018

4.7 (979 reviews)

Well, if I am completely honest I do NOT like buying cars. The main reason is the salesmen/women that come along with the process. BUT Ramone and Bonnie at Hayes Auto in Gainesville were amazing! They make me want to go and buy another car!! So here is the story: I own a business (start date Feb. 2017) I do not have a lot of cash...none really. So I went to MY bank and got 100% financing through my business. When I called the dealership and spoke to Ramone he did mention that he could probably get me a better rate but I said, "No, I have financing. It's done. I just need to find a truck, please don't ask to run my credit." He said, "Ok, when can you come down?" I was almost 2 hours late. I called and texted him that I was running late, he was cool. When we got there the EXACT truck I wanted was there ready for a test drive at the EXACT price I had seen it for online!!! PERFECT!! If I had been a little more prepared I could have taken the truck home that evening but I wasn't sure if the truck I wanted and called on would actually be there. Now, this is the dealership I am going to for my next car...just awesome.

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Used

2019 RAM 3500 Limited

Ext. Color: Black
Int. Color: Black
Transmission: Automatic
Drivetrain: 4x4/4-wheel drive

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Jacky Jones Chrysler Dodge Jeep RAM

Authorized RAM Dealer

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Cruise Control Not Working, Auto Trans Not Shifting Properly

by 2002RAM2500CumminsOwner from DealerRater.com

December 3, 2018

4.7 (273 reviews)

Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the "hot" wire to the Auto Shift Solenoid, coming from the Alternator. As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission. They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department.

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