Good but could be better
December 3, 2018
Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable.