2017 Subaru Crosstrek for Sale in Austin, TX

Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

The thought of going through the stress and hassle of purchasing a vehicle can sometimes be overwhelming. After visiting several dealerships over a number of days, I was exhausted, frustrated, and mentally depleted. I entered Mac Haik Ford with an attitude and expected to encounter the typical salesperson, with the same disposition, spewing the same jargon as his/her predecessors. I was pleasantly surprised and almost taken aback. ???Doc??? greeted my wife and I in the parking lot. He was very engaging and full of energy and promised someone would be out to assist as soon as possible. Only a couple of minutes passed before Isaac introduced himself. I was ready for the sales spill but it didn???t come. Isaac begin qualifying our needs by asking questions, detailed questions. This was my first glimpse that this was going to be a very different situation that what I was accustomed to. After a few minutes he stated out of the 150+ vehicles on his lot he had 3 that may fit our needs. (He knew the inventory.) Instead of dragging us around from vehicle to vehicle, he had us drive a truck with an engine he thought we needed, then took us to a truck to show us the features he thought we needed. When we confirmed his assumptions, he left to go find the truck he thought we needed. (We purchased this vehicle) Negotiations were simplistic. (The listed price was the lowest we found) Trade allowance was fair (we found a vehicle similar to ours listed online for the same price we were given for our trade allowance). Isaac was very professional, well spoken, and very knowledgeable. I felt like I was dealing with a vehicle placement advocate instead of a commissioned salesperson. I left the dealership with a thorough knowledge of the vehicle, the ability to navigate its intricate operations, and peace of mind knowing he would be around after the sale. (The ???training??? class, which lasted for at least 45 minutes, was held after the paperwork was signed, which is normally when other salespeople disappear. The finance guy was excellent (although Ford???s interest rate to obtain one the rebates was higher than what I am accustomed to paying). This was the best experience I???ve had purchasing a vehicle and I will definitely recommend this dealership to my friends, family, and anyone else who asks.

I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.

Promised a lot of perks when I bought the car, such as free starlink for a year and free door dent/ding repair for a year. The salesperson didn't give me the codes for starlink for about a month. Now that I'm trying to arrange the free dent repair, I'm getting the runaround, asking for warranty information (which I was never given or told about) and having to call multiple people, none of whom are available. Huge hassle.