New and Used 2020 Subaru Crosstrek for Sale in Orchard Park, NY

Recently my wife and I went in to purchase a new car. We've always drove Dodge's and at the Auto show we sat and looked at numerous cars. We met Rachael Marlin. She was very friendly, and knowledgeable with all our questions. We set up an appointment to meet with Rachael a bit after the Auto Show. One of Rachael's biggest asset was that she was very patient, and didn't put any pressure on us to purchase the car that night. Rachael worked with us to get the best deal possible and that we would recommend her to any family or friend. Rachael remained friendly and professional with us throughout the entire process.

I was only buying a used car, but Matt Wager treated me like a customer buying a brand new car. It was late in the day on a Saturday when everything was finalized. I couldn't drive it home because every car is put through a complete inspection to ensure everything is up to the high standards of West Herr. And this is going to really amaze you.....they are delivering it to me----1 1/2 hours away. Who does that? West Herr obviously. They aim to please and make you feel comfortable in any way they can.

I have heard nothing but good things about West Herr so when it was time for me to get a car I didn't even think twice. While searching around the internet I was invited to a chat online about what I was looking for, within minutes I was scheduling a test drive, love fast service! The next day Derek May contacted, me took a bit of information and again before I knew it he found a car; I wanted and was heading to my house!!!! Yes you read that correctly he was willing to drive all the way to Wheatfield to show me the car!! As much as I loved the car I got a bit scared and at the last second asked for a day to think. Derek had no problem giving me that time, along with showing me two other cars the next day. Derek was patient and understanding and made me feel so comfortable with my decision. I am so happy to be in a Subaru and a new one to top it off!!! I recommend anyone looking to buy; to not just go to West Herr but to work with Derek, he is stand up guy and will make your whole experience wonderful.

Had a great experience buying from Rob Moore. He even delivered the car to me over an hour away. Really went above and beyond any other car buying experience I've had. Will come back for my next car forsure!

The service I received from the staff at West Herr Subaru was wonderful. I had the pleasure of working with both Kyle K. and Sam S... Kyle was very patient. He answered my questions, listened to my concerns, made sure I was comfortable with my decision without being a pushy salesman (much appreciated). Sam S. is awsome he worked his magic. Lol. These guys are great

Sal Sorrento was wonderful to work with. Originally seeking a 2016 closeout we got a 2017 with manual transmission. Love it.

Thank you for the informational meeting that you held at the dealership for new owners...Great job. I also want to say thank you to Andy Parks who came to the house to pair my garage door and the car...and while he was here he patiently showed me several options on the car...thank you so much for you patience.

Lindsay Romanchuck, went above and beyond the call of duty in leasing us a chevy Trax, She was very professional, polite and NOT pushy, we will deffinately go back to Lindsay

Just purchased my 4th Subaru and the West Herr dealership and staff continues to excel at what they do: sell great cars at a great price and followup with great service. This time around, I dealt with Amanda Westley who listened to everything I had to say and matched me with the vehicle I wanted. No "hard sell" or pushing add-ons I didn't want or need. My last Subaru was "totaled" when hit by a large pickup and the police said that if I wasn't hurt (not a scratch), it was a great ad for the safety of Subarus. And my Daughter has my old 2007 Legacy wagon that still runs great with over 150,000 miles on it.

Everyone’s so nice and helpful- wonderful place to go for sales and service. Love my new Forester from Mike Decarlo! Recommend him to all family and friends.

I recently purchased a used 2010 Subaru Impreza Outback Sport form West Herr Subaru and their customer service went above and beyond! I first started looking for cars on Cars.com and kept finding cars that weren't as in good of a condition than what was said by the dealer. I then found the Subaru from West Herr and I was a little hesitant on contacting them because I live 2 hours away. Needless to say, I emailed about the car to see what would happen and I was quickly replied to by Kirsten. I explained my situation(living 2 hours away) but I was interested in purchasing the car. I asked for information on the car and I was then put into email contact with one of the main sales reps Ziad. He called me and talked to me about the car, told me about the buying process, even helped appraise a car I wanted to trade in and answered any questions I had on the car. He was kind, courteous and understanding and he did everything he could to make my buying experience great. I was then put in contact with a sales rep named Kyle and through email and texting(which I prefer to talking on the phone) he sent me all the information I wanted to know. After I had confirmed that I wanted to purchase the car, we set up a time for me to come in and check it out. Once arriving, Kyle was quick to help me out with the rest of the process. I took the car on a test drive with him and he lead me around the area(because I was not familiar with the area). When we returned and was ready for the rest of the paper work, he explained everything, showed me how they go through each car and replace anything that needed fixing(fixed an exhaust leak and even put brand new tires on the car free of charge!) and made the experience one of the easiest car buying experiences I've ever had. When working with Sam from the Financial services department, he was a very upbeat guy and talked me through warranties and what they consisted of, helped me choose what ones I wanted or didn't want, and made sure everything was correct on the loan application. I couldn't be happier with my experience with West Herr and their team of well trained employees. Usually when you are buying a car, you feel pressured, I never felt that way and everyone I worked with were very relatable which made the process even better! I want to thank Kirsten, Ziad, Kyle, and Sam for making this car buying experience outstanding! Honestly the hardest part of the experience was finding the dealership because I got off on the wrong exit! haha

Amanda Westerly and Dan Kowsky are the car buying dream team!! I just picked up my new 2017 Subaru Outback and this is my 4th Outback and 6th Subaru from West Herr. There are so many dealerships in the area and we are right down the street from the other local Subaru dealership, but I would rather drive the 30 minutes to ensure I'm getting the best quality, best deals, and best service. Thanks again !!

Couldn't be more thrilled to have traded up from my falling apart Jeep to a 2017 Impreza. Sean Brand took excellent care of me and made sure that I was 100% satisfied. He took the time to test drive a few different models with me before I fell in love with the Impreza. He also made sure I knew about all the great features the car offers and how they work. I really couldn't be happier. Thanks, Sean!

Hasan was unbelievable to deal with. Anyone that can deal with my wife calling and texting for over a week to get the deal she wanted is a god! Very professional and quick witted. We or should I say, my wife got what she wanted and was pleased with the deal Hasan got for her Can't wait for her lease to be up so we can do business there again and "deal" with him again, lol.

I ordered my new 2017 Subaru Impreza in October 2016. My sales person, Lindsay Romanchuk kept me informed of my delivery details everytime there was a change. When the car arrived Lindsay made the delivery fast and easy. She had me on the road very quickly. This is my 4th. Subaru and I see myself doing business with West Herr Subaru for a long time. Thanks again Lindsay for making the buying process not so painful.

I just purchased my 5th Subaru! While I snuck in a Ford between 3 and 4, I still came back to my trusty Subaru. With Subaru's AWD feature, I'm able to "plow through" just about anything... which, when you live in the Boston Hills, is very important! My salesman always does right by me, which is a major reason that I keep coming back. I love my Subaru (and my salesman)!

Lindsay Romanchuk was super helpful in getting me into a new lease for a 2017 Sorento. She had hooked me up with a used Sorento 3 years ago- and I liked it so much that when it came time for an upgrade- I went right back to the new one. The payments are affordable- and I am comfortable with a vehicle that is beautiful, reliable, and safe for my family. Thanks Lindsay (and her team!) for helping me find the right car at the right price!

I really enjoyed working with my salesman, Mark Milleville, for purchasing a new Subaru Impreza 5-door. He was accommodating and was willing to listen to my concerns during the decision-making process. Mark was also very friendly and kept in contact with me for my questions and price negotiations. Overall, great experience and I recommend WestHerr (and especially Mark) for any purchase!

Just leased a 2016 Outback which is approx. our 5th Subaru leased/owned from the West Herr dealership. We can not say enough about the West Herr people who always make us feel comfortable whether looking for a new vehicle or having service done. Most recently, we had a very pleasant experience in leasing our new Outback. As we were not experienced with all the latest features of the Outback, Mike D. and Amber T. took their time explaining each feature in detail which helped us greatly. As far as the car is concerned...it is a pleasure to drive and I would recommend to anyone!

First (pre-owned) car for college bound. We had been searching on-line for various best rated, reliable used cars. Went to a few dealers to "window shop" and went back to West Herr. Rob Moore was an excellent sales professional. We were pressed for time and asked many questions. Rob was knowledgeable, very polite and helpful. This was a positive learning experience for a first time buyer. One of those "win - win" situations. Jitters are gone! Thank you.