Used 2020 Subaru Crosstrek for Sale in Orchard Park, NY

Recently my wife and I went in to purchase a new car. We've always drove Dodge's and at the Auto show we sat and looked at numerous cars. We met Rachael Marlin. She was very friendly, and knowledgeable with all our questions. We set up an appointment to meet with Rachael a bit after the Auto Show. One of Rachael's biggest asset was that she was very patient, and didn't put any pressure on us to purchase the car that night. Rachael worked with us to get the best deal possible and that we would recommend her to any family or friend. Rachael remained friendly and professional with us throughout the entire process.

I was only buying a used car, but Matt Wager treated me like a customer buying a brand new car. It was late in the day on a Saturday when everything was finalized. I couldn't drive it home because every car is put through a complete inspection to ensure everything is up to the high standards of West Herr. And this is going to really amaze you.....they are delivering it to me----1 1/2 hours away. Who does that? West Herr obviously. They aim to please and make you feel comfortable in any way they can.

I have heard nothing but good things about West Herr so when it was time for me to get a car I didn't even think twice. While searching around the internet I was invited to a chat online about what I was looking for, within minutes I was scheduling a test drive, love fast service! The next day Derek May contacted, me took a bit of information and again before I knew it he found a car; I wanted and was heading to my house!!!! Yes you read that correctly he was willing to drive all the way to Wheatfield to show me the car!! As much as I loved the car I got a bit scared and at the last second asked for a day to think. Derek had no problem giving me that time, along with showing me two other cars the next day. Derek was patient and understanding and made me feel so comfortable with my decision. I am so happy to be in a Subaru and a new one to top it off!!! I recommend anyone looking to buy; to not just go to West Herr but to work with Derek, he is stand up guy and will make your whole experience wonderful.

Had a great experience buying from Rob Moore. He even delivered the car to me over an hour away. Really went above and beyond any other car buying experience I've had. Will come back for my next car forsure!

The service I received from the staff at West Herr Subaru was wonderful. I had the pleasure of working with both Kyle K. and Sam S... Kyle was very patient. He answered my questions, listened to my concerns, made sure I was comfortable with my decision without being a pushy salesman (much appreciated). Sam S. is awsome he worked his magic. Lol. These guys are great

Sal Sorrento was wonderful to work with. Originally seeking a 2016 closeout we got a 2017 with manual transmission. Love it.

Service was quick and easy and everyone was very courteous and friendly. It was an enjoyable experience.

It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.

Sal Sorrento was wonderful to work with. Originally seeking a 2016 closeout we got a 2017 with manual transmission. Love it.

Perfect size for me. Great handling and super safety features. Would like to have the car starter on the key remote. Maybe on my next one.

Thank you for the informational meeting that you held at the dealership for new owners...Great job. I also want to say thank you to Andy Parks who came to the house to pair my garage door and the car...and while he was here he patiently showed me several options on the car...thank you so much for you patience.

This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G

Exemplary service department. Though they are a very busy dealership they do an excellent job of keeping their service appointments.

The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.

Just purchased my 4th Subaru and the West Herr dealership and staff continues to excel at what they do: sell great cars at a great price and followup with great service. This time around, I dealt with Amanda Westley who listened to everything I had to say and matched me with the vehicle I wanted. No "hard sell" or pushing add-ons I didn't want or need. My last Subaru was "totaled" when hit by a large pickup and the police said that if I wasn't hurt (not a scratch), it was a great ad for the safety of Subarus. And my Daughter has my old 2007 Legacy wagon that still runs great with over 150,000 miles on it.

14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.

Great experience at the dealership. Alex was very knowledgeable and low key. Pleased with the deal i received, will definitely send family and friends here. All the buildings on the campus were brand new and looked great. Free coffee and snacks to boot!

The Subaru Crossover is a nice looking car with a beautiful leather interior. It has all the gadgets and being a Subaru you know it will last a lifetime. I love everything about it except it is not a comfortable ride. I cannot drive for long distances. Compared to my Rubicon it gets a one star for being a comfortable ride. Other than that, compared to all the other Crosstreks it is the best by far.

I usually avoid dealerships (for a variety of reasons) but when three warning lights came on the dash of my Rabbit, I figured I'd better bring it to the dealer on the way home from work. I couldn't believe that I could name a time--that day-- and they were able to accommodate me. I was very pleased with the experience. Tony, the service mgr, was very friendly and efficient. The facility was sparkling clean (well, it is new) and I enjoyed a fancy coffee while watching the news. By the time I'd taken my last sip, my car was ready. I will definitely be back, having revised my opinion of dealers, haha.

Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.

This was the best experience I have ever had at a car dealership. I leased a 2016 Jeep Compass from Dalonte Wallace at West Herr Jeep. He really went to bat for me to get the best price possible. I would ask for him when you go there.

No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.

Everyone’s so nice and helpful- wonderful place to go for sales and service. Love my new Forester from Mike Decarlo! Recommend him to all family and friends.

I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.

I recently purchased a used 2010 Subaru Impreza Outback Sport form West Herr Subaru and their customer service went above and beyond! I first started looking for cars on Cars.com and kept finding cars that weren't as in good of a condition than what was said by the dealer. I then found the Subaru from West Herr and I was a little hesitant on contacting them because I live 2 hours away. Needless to say, I emailed about the car to see what would happen and I was quickly replied to by Kirsten. I explained my situation(living 2 hours away) but I was interested in purchasing the car. I asked for information on the car and I was then put into email contact with one of the main sales reps Ziad. He called me and talked to me about the car, told me about the buying process, even helped appraise a car I wanted to trade in and answered any questions I had on the car. He was kind, courteous and understanding and he did everything he could to make my buying experience great. I was then put in contact with a sales rep named Kyle and through email and texting(which I prefer to talking on the phone) he sent me all the information I wanted to know. After I had confirmed that I wanted to purchase the car, we set up a time for me to come in and check it out. Once arriving, Kyle was quick to help me out with the rest of the process. I took the car on a test drive with him and he lead me around the area(because I was not familiar with the area). When we returned and was ready for the rest of the paper work, he explained everything, showed me how they go through each car and replace anything that needed fixing(fixed an exhaust leak and even put brand new tires on the car free of charge!) and made the experience one of the easiest car buying experiences I've ever had. When working with Sam from the Financial services department, he was a very upbeat guy and talked me through warranties and what they consisted of, helped me choose what ones I wanted or didn't want, and made sure everything was correct on the loan application. I couldn't be happier with my experience with West Herr and their team of well trained employees. Usually when you are buying a car, you feel pressured, I never felt that way and everyone I worked with were very relatable which made the process even better! I want to thank Kirsten, Ziad, Kyle, and Sam for making this car buying experience outstanding! Honestly the hardest part of the experience was finding the dealership because I got off on the wrong exit! haha

Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation

Amanda Westerly and Dan Kowsky are the car buying dream team!! I just picked up my new 2017 Subaru Outback and this is my 4th Outback and 6th Subaru from West Herr. There are so many dealerships in the area and we are right down the street from the other local Subaru dealership, but I would rather drive the 30 minutes to ensure I'm getting the best quality, best deals, and best service. Thanks again !!

we did our research and are VERY happy with our purchase. the only thing I think could be improved is the choice to raise the passenger seat as the driver's seat is adjustable. I am short, I LOVE how the driver's seat raises up -- evenly. our last car (a Toyota) raised the back of the seat, not the whole seat and you ended up sitting on an angle. the Crosstrek raises you up -- and a lot. I love it! I can see some of the hood! wish the passenger seat raised -- it sits too low for someone short like me. other than that -- it is a GREAT car!

This is a wonderful little car. It seems to have a little more space than a regular small car hatchback. The ride is great, one of the best riding cars I've ever drove. I was concerned with it being AWD it would not get that great gas mileage in the real world, but is adequate in mixed city/hwy driving and excellent if you drive hwy a lot. The power is adequate, it does take a little bit to get use to the throttle response - you can snap your neck if you get on the pedal too much from starts - easy on the gas and it is very smooth. It takes mountain roads effortlessly - drove up a steep North Georgia mountain and it was a goat, just kept going and never under any stress. Haven't taken it off road, but Subarus I've heard do quite well off road. This is a great little car and perfect for smaller families or young folks who want something functional as well as something a little different from a regular sedan/hatch/suv - Subaru is a bit in their own category of car type.

Couldn't be more thrilled to have traded up from my falling apart Jeep to a 2017 Impreza. Sean Brand took excellent care of me and made sure that I was 100% satisfied. He took the time to test drive a few different models with me before I fell in love with the Impreza. He also made sure I knew about all the great features the car offers and how they work. I really couldn't be happier. Thanks, Sean!

The Crosstrek has everything I need! I did splurge for the bells and whistles, but still remained in my budget. The CVT transmission is super smooth, haven't noticed a huge difference coming from a 2003 Subaru Outback. The eyesight feature is definitely helpful (and is included in base models), and my Google Pixel connected to the car without any problems. My first brand new car and I couldn't be happier!