Hassle-free purchase of used Subaru Outback!
December 3, 2018
After experiencing my first winter in north Georgia (and getting my 2-wheel drive Tacoma stuck in the snow coming back from the grocery store!) I decided we needed at least one AWD vehicle. After researching the options decided on Subaru due to their long experience with AWD. As this would primarily be my wife's car she favored the Outback so I monitored used ones for several months on the dealer sites, Autotrader, eBay Motors, and a few other websites. I got an email from Autotrader about a used Outback at Subaru of Gwinnett and the price was in the range I was interested in. We went to their website and, after messaging, online chat, and phone calls I had an appointment to test drive the Subaru Outback the following Monday. Met with Liam Bennett and we went for a drive. Liam was very knowledgeable about the Outback and, even though I had done a lot of research I learned some new things from him. The whole experience was zero-pressure and, although we didn't really have the intention of buying an Outback that day, we wound up driving it home. I wanted roof racks on the car and ordered them as part of the deal. Came back 3 days later and Liam personally installed them - in the exacting manner I would have done myself. In the interim he also answered several questions from me when things did not seem to work right. Patience and professionalism describes my dealings with everyone I encountered at Subaru of Gwinnett. Happy with the experience, happy with the deal, happy with the car. Now to start looking for a Crosstrek for my daughter!