New and Used 2020 Subaru Forester for Sale in Catonsville, MD

[SERVICE] We've been taking our 2002 Outback for maintenance to this dealership for the last seven years. Lejaun and the rest of the service team have always been great about what needs to be done and made sure issues were quickly resolved. We've enjoyed Lejaun's personal approach and clear desire to make sure we are always informed for every decision and in touch and taken care of from start to finish. [SALES] Recently our 2002 hit a major repair decision and we opted to just upgrade to a newer used car. Initially, we started looking at everything and everywhere else for our replacement car. (It's been a great and very reliable car for 15+ years!) After some time we just came right back to Heritage and found that they had just the car we were looking for in stock which wasn't published to all the major automotive trading sites. (We could have saved so much time had we just started with them.) When we walked back through the door Yong met us with the much appreciated low key, no pressure approach and worked with us at every step of the way. He was very helpful walking us through the car's features, pros/cons, sales options, and sales process. Even after we completed our purchase, Yong was pointing out key features and making sure we were ready to venture off in our new car. In our search, we've encountered our share of the "average" car salesmen and managers. Yong and the team at Heritage are the group above the rest who do their best to do their job and make sure the customer is respected and valued. We couldn't be happier with our new 2017 Outback and are glad and relieved to know we are going to be sustaining our dealership relationship with them for many years to come into the future. - MM

I have purchased 3 vehicle from this dealership 2000 Forester, 2006 B9 Tribeca, 2009 Forester.. It all started when my 2 vehicles were recalled for air bag issues and it was taken care of almost immediately. During the time when I was in the dealership, I was considering a vehicle to replace my 2006 B9 Tribeca. I was talking to the salesman Yong Lee at the time and kept close contact during the period.. It all started back in early 2017 when I wanted a vehicle to replace my 2006 Tribeca. Ay that time, the vehicle was discontinued after the 2014 model year. I was considering the Honda Plot, Toyota Highlander and Nissan Pathfinder. Mr Lee was very patient about this whole matter and atvthat time there were rumors about a Tribeca Replacement in 2018 or 2019. Mr Lee promised to keep me updated about the new 3 row suv and he did just that. Mr Lee and I kept in contact for almost a year and a half until I was read \y to place the order. Ordered the Ascent around the end of February and Just got the vehicle a few weeks ago. I was informed that I was the very first customer of the Heritage Subaru Dealership to take delivery. I was very excited!! I can thank Yong Lee and his manager Dan Rosenfeld in keeping me posted about the vehicle.. My hats off to Yong Lee, an outstanding sales person.> He will help you and work with you to get you into the right vehicle

Heritage of Catonsville offers great customer service! I come from a family of Subaru owners, we've had 11 over the years, so I have spent a fair amount of time in Subaru dealerships - I highly recommend working with the Heritage of Catonsville group! I have taken my 2010 Impreza here multiple times for service and repairs - Kati Henshall and her team are wonderful. I am always able to get an appointment quickly, my car is ready when expected, and the team keeps me in the loop about repairs, cost and timelines. Due to this, when Kati walked me through the options of what to do with that had 156,000 miles and needed $5K in repairs, I knew I was getting a truthful list of options and I felt comfortable with her opinion that a new car was my best, long-term option. The great customer service I've had in the service department absolutely carried over when purchasing a 2018 Forrester. Steve Sherman and Kevin Engle never rushed me in my decision and answered all of my questions. I never felt that I was being pushed to accept upgrades I didn't want/need and couldn't afford. I could not be happier with my experience and new car, and feel confident I will receive great service with oil changes and tune-ups to come!

Decided it was time to move to an AWD vehicle and the 2018 Outback 3.6L Touring was my choice. Met with William Hoyt and the sales manager, Justin Cleaver on a Friday afternoon and ended up purchasing the vehicle the next day. No haggling, no hassle, no pressure. Also interacted with Victor Hong the Finance Manager and all went forward very smoothly! Have not net met the service advisor(s) or had to have my car in for any type of service (I hope not - I've only had it for 2 days!!).

Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested the internet price. Steve Brown, Internet Manager called me and I told him what I was looking for and the price range I could afford. He emailed me 2 cars to look at, a New and Used Outback. I let Steve know I didn't want to waste his time or mine, he was very understanding. Steve informed me that when I came up I would be working with Mei Kei.(May Kay) (She is Wonderful)! On my way I did stop at another dealership that was closer, however, I was not impressed with their customer service at all! I was worried, I hadn't bought a new car since 1996 and was thinking this is not going to be fun. Totally the opposite! When I got there EVERYONE was so nice, Mei Kei was picking up my car. We went for a test drive, she was so knowledgeable! She showed me everything the car had in it and how to use it. I was in love with this car. Mei Kei worked really hard to get the deal I wanted. I was honest with them, being on a tight budget I knew what I could afford my monthly payment to be. Well now I'm an owner of a beautiful new Subaru! I'm so happy with my purchase! This is the best vehicle buying experience I have ever had! I will recommend Mei Kei and Heritage Subaru Owings Mills to anyone interested in buying a Subaru. Mei Kei is knowledgeable, nice, doesn't pressure you at all. She is also very responsive to my emails too! I just love her! Also, they offer a technology class, one-on-one for free to learn how to use everything in your vehicle. If you schedule and come in within 45 days of buying your vehicle, they will give you a $25.00 gas card! Win win for me! So go to Heritage Subaru Owings Mills and buy your next vehicle! You'll be glad you did!

Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I brought our 2017 Outback in for routine scheduled maintenance. We're both very appreciative of the time he's taken understanding and answering any questions we have and his helpfulness when we call in to schedule an appointment. We're also grateful for his recommendations on which services would be most appropriate (or not) based on our mileage & driving. As we begin looking for another Subaru (Forester), the exceptional service Mr. Middleton and Heritage's Service Department have provided are a significant influence in our preference for this dealership. This is my first/only online review (my wife may have done the online surveys), so I'd like also mention the outstanding pre- & post-sales support provided by Mr. Sanjay Fitzgerald.

I had done my homework on what vehicle I was going to purchase. My wife and I decided upon the 2018 Subaru Outback Touring. The only real decision I had was between the 2.4I or the 3.6R. I had been referred to Mitch the General Sales Manager from Heritage Jeep in Parkville where we purchase my wife???s Jeep Grand Cherokee. In chatting with Steve Brown the internet sales manager they both referred us to Mei Kei Hong. So I setup an appointment with her to come in and drive both. When my wife and I arrived Mei Kei had both vehicles out front and ready to go. I do my homework and research before purchasing a new car. I could tell from the get-go that Mei Kei was not only extremely knowledgeable but was also very professional. On both test drives both my wife and I drove both cars and she walked through the whole car with us and demonstrated all the safety features of the Outback. I traded in my 2010 Tacoma pickup which I received a fair trade on. We decided to go with the Outback 3.6R in the Wilderness Green Metallic which they didn???t have. Mitch found the car although we waited a few hours the car arrived at the dealership at 10:00pm and we closed down the dealership that night. I can???t thank Mei Kei, Steve and Mitch enough for the service that I received. If you are thinking about purchasing a Subaru it???s worth the drive to Heritage Owings Mills. David & Melissa T

We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Spring dealer and online but we did venture up to the Heritage Catonsville location to test drive a new Subaru Impreza Sport with manual transmission. Our experience at the Catonsville location was a joke and while we loved the car we could not purchase from them due to their lack of competence. A month passed and we started being contacted by Aleksey in Owings Mills regarding the vehicle we test drove at the Catonsville location. What a different experience! After about a week of back and forth emails and a good deal on our trade in, we decided to purchase the same Subaru Impreza we test drove in Catonsville from Aleksey in Owings Mills. We appreciated that he actually knew something about the car we were test driving - something Yong Lee in Catonsville was lacking or giving us completely inaccurate information on. Aleksey, and Josh in Finance, knew the process well so they had us in and out of the dealer as fast as one can be "in and out of a dealer". We appreciated both of their friendly demeanors, Aleksey's knowledge of the vehicle and the fact that the Owings Mills location was not a dump like its sister location in Catonsville. Thanks Aleksey and Josh (even though you upsold us on that xxxx Auto Armor). ~Julie and Donny Brook

I???m extremely happy with my experience at Heritage Subaru Volkswagen. Konstantinos Kohilas was my Sales Consultant. He knew the product very well. It felt good to buy a VW from a VW owner/driver. :) He respected that I knew what I wanted: a GTI in the Autobahn trim with black, red, or white paint. But he also made sure I didn???t have any outstanding questions. He took the time to line up the available cars, in the trim I wanted, right by the front of the dealership, in advance of my visit. I believe he even had one of the cars brought in from offsite - just for me to look at. I was able to compare colors without needing to walk around the lot. He was very easy going and kind. Mitchell Giller, the Sales Manager, was willing to work with me to make the purchase happen. Coming to an agreement on price was a fair process. He was responsive to my wants and transparent about what he could offer. I was treated quite well, in terms of the deal. Once I was ready to put pen to paper, Josh Jones, the Finance Manager did a great job explaining my financing commitment and the available add-on options. Buying scheduled maintenance was a good fit for me, so I went with it. The signing process was no-pressure and quick. Josh was efficient and friendly. I had to visit the dealership a few days after taking my new car to turn over the spare key to my trade. I saw Mitch and Josh that day (Konstantinos was off). They were very welcoming, wanted to know how I liked the car, and checked to see if there was anything else they could do. In the course of buying, I ended up mentioning a personal concern that was ongoing. Mitch made a special effort to check in with me days later to see if was doing OK. This was awesome. He genuinely supported me after purchase. In my own work, I try to express care. I don???t always know what kind of day someone is having, so I attempt to be nice. Maybe it will cheer them up if they are down. Or at least make less hassle for them. I like seeing that other people work this way: accepting, thoughtful, and friendly. I???ve bought VWs (and other cars) in the area and this is the best place for me to do it. I love cars, I???m particular. But I want to avoid hassle and confrontation. I want to deal with intelligent, nice people. Some of the dealers aren???t nearly as good. I???ve tried to work with one in Fallston. This other place was old fashioned, had minimal regard for my time, and made no acknowledgement of my familiarity with Volkswagens. My salesperson was nice, I???ll say that. But I had the clear impression the dealer just wanted to milk me for all I was worth and get rid of me. Not so with Heritage Subaru Volkswagen. They did well back in 2007. And did well this time too. They made it easy in the short term, and are interested in the future - which is smart and good for me. I plan to have this car a while. But when I do want something new, I???ll need somewhere to start shopping. It???ll be with these guys. As an aside, the Heritage facility itself was modern, clean, and easy to navigate - a comfortable place to do business. I highly recommend Heritage Subaru Volkswagen. I suggest starting your search for a VW with them, or, at least taking the time to speak with them if you???ve already started elsewhere. I dealt with nice people who readily supplied the car I wanted, and I feel good about the price.

I have a 15+ year service history with Heritage Subaru, Owings Mills, for my 1999 Subaru Limited Outback and, now a 2008 LLBean Edition Outback. I have always received kind and professional attention by members of the Service Department, including most recently by Milena Boyer. Milena gets 5 stars from me for her courteous, efficient, and very knowledgeable handling of my recent service needs, especially her explanations of what my car needed and why. Kudos, as well, to the staff of mechanics who have done such excellent work on my Subarus--I always arrive at Heritage Subaru with complete confidence that the work will be done carefully and thoroughly, and I have never been disappointed! Thank you!! P.S. The voice of the woman on the automated answering service and her quite nasal, sing-song "presentation" are very unappealing; indeed, they are annoying. I suggest you find someone else.

After talking to the owner Mr.Wilkins,Thanks for helping me on saving money and getting my car fixed �� been going to Wilkins over 8 years now and will continue to do business ���� if they had a delet button I would delete my last post but again this is an update and good job on my car ��✊��

Subaru AutoNation in Cockeysville was recommended to me by a service manager with another car company. I am very pleased with the overall experience and service they provided. John was great to work with- he answered all my questions and went out of his way to be helpful!

My wipers are still a bit squeaky but better than before but you helped diagnose what I thought was going to be a big problem into a little adjustment. The staff is working well despite the cramped quarters in the trailer. Good Luck with your new showroom. Thanks Jason.

The staff were friendly, efficient, and explained things well. The waiting area was clean and comfortable. I liked the coffee.

Currently there is no showroom. It is being remodeled and then I may decide whether to recommend the dealer. Many of the Sales Persons I have dealt with in the past are no longer there and that is a bit disappointing having purchased three Subarus in the past. George from the Service department was great.

Jason provided excellent service, and when repair time extended I was given a loaner car.

Parts depts is really slow in getting parts. I'm still waiting on rims and tires after two weeks

I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful.

This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself.

The sales representative delivered a par service. Mr. DeJesus is great and helped in a proper manner. Did not push to get any additional service. Overall, a great experience in buying my Legacy. Thank you.