December 3, 2018
At the end of June my daughter and I were travelling from Philadelphia back home to Buffalo in her 2015 Suburu Legacy. We hit a large piece of wood on the Turnpike about an hour west of Allentown, PA going 75 MPH. The Suburu, very fortunately, handled the impact extremely well, but we knew there had to be some damage. This was INCREDIBLY FRIGHTENING. We thought we only had a flat tire. Called AAA who put on spare But told us we needed to get a tire to travel back to Buffalo. Went to tire dealer who told us rim too damaged to replace tire. Called all area Suburu Dealerships. Ciocca was the only t have the rim we needed. When we arrived at Ciocca, we were greeted by Assistant Service Manager Maura Janicki. She immediately could see that we were both very upset by these events. She was amazing. It was like she was welcoming us as family into her home. She gave us water. She arranged for us to take a loaner to get something to eat nearby while they worked on the car. While we were eating, she called telling us the damage was much more severe under the car and parts not availalbe until next day. We returned to dealership and told her we had to return to Buffalo for work and would be renting a car and returning on Saturday to pick up car. Maura wouldn't hear of it - she arranged for us to take home a brand new loaner to insure a comfortable ride. This woman deserves the customer service award of the year! When we returned to pick up the car on Saturday, we were told that after the repairs were done, the test drive proved that the wheel bearing needed to be replaced as well! All said and done, we looked over the bill and were astonished how fair and reasonable the pricing was. I wish we lived closer to Ciocca Suburu. They would HANDS DOWN have every bit of auto business from us in the future. I must also give praise to Chris Hatsis who also assisted me with this ordeal and Jess Miller. Both were just as caring and kind. THANK YOU MAURA, for your care and kindness. THANK YOU CIOCCA for your above and beyond service.