I've bought more than 5 cars from this Dealership.
November 5, 2018
As the title says I have bought many cars from this dealership. Every experience working with this dealership has been nothing but positive. They make the process completely painless. No stupid games that most dealerships play. No pressure to buy when looking. It is how car buying should be. Unfortunately, Liberty is the exception and not the rule. I still make sure that I am getting good deal and I do compare pricing and every time I purchase a car. In the end I know that my job is to get myself the best price and ultimately the salesman's job is to get as much for the car as possible. However every time that I have checked pricing Liberty has come either lower or even with other offers that I got. Elmer Hansen the Sales Manager lays it to me straight when we get to discussing pricing. "Here is the price that I can offer you the car for that is fair for you and let's me make money to keep the dealer in business". That is usually all that goes into the negotiation. No mind games, no hassles, no "let me go talk to my manager" nonsense. A friend of mine who I recently sent to Liberty had a 5 hour fight with another Subaru dealer and in the end walked away. With Liberty he had chosen, ordered and committed to purchasing a new Forester within an hour. He was amazed and his profession is purchasing for a major Fortune 200 company. One time I asked Elmer that if I left the dealership would the price he offered me no longer be good. He looked at me with a puzzled look on his face and said, "Well....why would the offer change? Go do your homework and if you can get this for a better price then I recommend you buy it from whoever that is". How many car sales managers have said that to you? Sure enough I could not find better pricing and bought the car from Liberty. When buying my wife's car Elmer offered me to take it home for the weekend and see if I wanted it. Is said to him "oh, I see the puppy dog close, eh?" He smiled at me and said "Uh...sure...whatever". When I brought it back he asked, "Did you like it?" I said "yes" and gave him back the keys. He took the keys and said "well, let me know if you want to buy one" and walked away. I was flabbergasted. I said "wait, aren't you going to give me the high pressure sales pitch?" he turned looked puzzled at me and said "uh....no, that was not what I was planning, but if you want me to I can" He smiled and said, If you want the car you know where it is" and went on his way. My wife and I just looked at each other, mouths agape as I was expecting a knife fight and got nothing. A week later we bought the car. My most recent purchase was in 2015. I bought a "brand new $40,000 WRX STI Limited" and I had no problems getting my car. I had to order it and have it built and shipped to the dealership. Three long months I waited. I was constantly pestering my sales guy, Craig Huber for three months and every time he was patient and happy to help me track where the car was. When it arrived, he sent me a picture via text that said "look what showed up!". Craig, my salesman is more like a buddy now. How many sales people do you know that you actually want to hang around with? I live in Wisconsin but I drive down to Illinois to Liberty to get my cars serviced by them. The service staff is fantastic and always courteous and treat me like a friend. Almost every issue that I have gone in to get fixed gets fixed correctly the first time. Now when it's time to buy a car my wife asks "which cars can we buy from Liberty" and then we narrow it down from there. As I said, this dealer is something special, the excepetional one both from a sales and service standpoint. In a sea of mostly terrible, traditional car "stealerships". Unless something goes seriously awry, I will likely keep recommending these guys to family and friends