New and Used 2020 Subaru Forester for Sale in Muskegon, MI

Wow! Never been so impressed with a dealership & my praise doesn't come easily. I come in the door skeptical & knowing the salesperson is trying to make a sale, but probably doesn't have my best interest at heart. I'm a single mother & expect the salesperson to take advantage of that...but Roy didn't. This is the 2nd newer used car I've bought. I took my time on this one & visited MANY dealerships. I was very open about that & Roy never seemed judgemental or too pushy about buying with him or his dealership. He let me look (uninterrupted), but was there when I had questions. I visited his dealership WHILE TEST DRIVING a vehicle from a different dealership. No problem! He not only allowed me, but offered to me & recommended I test drive several vehicles! By several....at least 3-5 with his dealership alone plus 5 more at other dealerships as I was struggling with staying in a crossover/SUV versus downsizing to small car. Everything was at MY convenience... squeezing in my visits, shopping, texts, questions, etc... between working full time, running kids from school to football to basketball & more. He was never too pushy when I didn't return a call or text for too long. He realized I have a busy life. When I had 15 minutes to return a car I was test driving....He quickly got the keys and let me leave without trying to keep me there and take more time. He gave me options that were in my budget. Never pushed further. Although, I was looking for newer used, he provided the pros & cons leasing & buying new. NEVER PUSHED. JUST INFORMATIVE. He was honest about pricing & what he may be able to do & absolutely could not do. When we agreed to a purchase price via text that he had discussed with his boss...We set up a time for me to come in to sign paperwork. Upon arrival there was some discrepancy, which made me reluctant to do anything & immediately I assumed the normal car dealership garbage & fakeness was finally coming to the surface.....however Roy went to bat for the agreement & the dealership was not only willing, but eager to honor the agreement, especially considering I had taken time out of my schedule for the purpose of buying a car THAT DAY. Definitely increased my confidence in them. Roy did many special things along the way. Very kind. Soft spoken. Honest. The dealership staff was also was very friendly & helpful. Massage chairs! Many snacks & drinks they offered my kids when I drug them along every single visit after school or sports and they were hungry. They have a pastor that routinely visits the staff! How awesome is that! Roy spoke so highly of the owner & how the company does right by customers & employees! I am impressed & would return to this dealership in a minute. Through my dealings with other dealerships, things seemed sketchy, pushy, reluctant to be patient with my decisions or wanting to wait for something different.... I FELT NONE OF THAT HERE. Matter a fact ...I returned to shop over the course of 2-3 months b4 finally deciding to buy... at least 5 other dealerships visited. Finally bought with them! I've had the car about 4 months now & no regrets.

On October 11th, I totaled the 2010 faithful Subaru Forester we had driven over 220,000 miles. We had planned to "take it to the Moon" and reach 238,000 miles! I unfortunately hit a 200# 6pt buck head-on at 75mph. I escaped without a scratch. Unbelieveable. Within 24 hours we bought another Subaru! Rob Gould was fabulous making that happen smoothly, cheerfully and promptly. John Gongalski was great getting our immediate financing accomplished. Both stayed well after business hours to do this! You guys were the BEST! Thank you for being there for us when we needed you most to get us back to normal! Please post the photo of the 2010 after the accident we gave you with the caption "He lived!" Thank you Rob, John and Subaru engineers! You have an amazing product! We are greatful. Halubs

Sales person ???Katie??? and her assistant were very professional, accommodating, very low pressure and great to do business with! Best experience we???ve had purchasing a new vehicle...EVER! We held off buying a new vehicle for quite a while because in the past we dreaded the whole car buying process. Dealing with My Auto Import Center in Muskegon was stress free and well worth the drive! Thanks to all and we will be back! 👍🏼

Read to the end: I ran into a dead end in trying to work out a solution to a problem with Subaru. Through my purchases and recommendations to friends and family, Subaru has experienced over $300,000 in sales, but it made no difference to them - in fact, the person I spoke to at Subaru customer service was downright rude. I contacted Mark Leutzinger at My Auto Import as I've dealt with him before a found him to be very reliable. I explained my disappointment with Subaru (NOT My Auto Import) and he took it to the next level with his Subaru regional rep. End result? They not only met, but exceeded my expectations! My Auto Import, I will be back for future service and purchases because of Mark! He deserves a raise :-)

I live in Chicago and hadn't owned a car in 7 years but Jack was able to help me navigate the process and it all went very smoothly. After test driving a few other models at other dealerships, my Kia showed up in an online search and my parents and I headed over to check it out. A quick test drive and a few questions later and I decided it was THE ONE for me, From there, Jack and I were able to knock out all the paperwork and the payment in no time flat. I had a budget that I assume was lower than most of their customers (I don't think they usually deal Kias, I am guessing it was a trade in?) and I appreciated that Jack still took his time with me. Jack was friendly and handled my dad's cheesy jokes with class. :) They had the car cleaned and gassed up before I left and I was on my way! Two things to note-- (1) They tried to push their financing a bit too hard. I had already arranged for a loan with my credit union (I had a check with me) and I knew they would never beat my % but I agreed to let them try because they were so insistent. I ended up getting turned down by every bank they inquired with (and therefore received multiple letters in the mail after all of this) because I was an out of state resident so I wish they had just acknowledged that and let it go from the start. (2) My dad followed me home and we discovered that my right taillight was out. :( I had to make a trip to Auto Zone the very next day after buying the car and even though it was something minor, it was still an inconvenience and something I wish they had caught during the inspection they claimed to do on the car. Overall neither of those things would stop me from buying a car there again but I think they're worth mentioning.

My wife and I have prior experience working with My Auto's service department (THANKS Beth and Mikayla!) for a vehicle we purchased from another dealer. Because of this we knew we could trust the dealership's sales team to help us select a new vehicle. We weren't disappointed. As soon as we met Shadric, we knew he was genuinely interested in helping us find and purchase the right vehicle - we weren't just another sale to make quota by the end of the month. Shad quickly found what we were looking for, and had the vehicle at the dealership the next day. We feel we got a very fair price for our trade-in, as well as a good price on the new car. Also, had the opportunity to work with Bill in the Finance Department. Walked through all the options for financing and extended warranties in a way that was no pressure and easy to understand. We'd recommend MyAuto as a fantastic place to purchase a new/used vehicle, as well as have service work performed. They took the stress out of a stressful experience - well done!

Everyone at My Auto was amazing! Helpful, friendly and accommodating. Jon has taken such great care in helping me with giving me my best options, helping me choose, to helping me purchase my 2018 Rav 4. HIGHLY RECOMMENDED salesman! I only came into contact with one high pressure salesman. He was (in his own words) "aggressive" with his method. Not for me. Everyone else was awesome, welcoming, friendly and accommodating.

In early August this year our much trusted and traveled Toyota Land Cruiser developed a worrisome clunk in the front left. We stopped at a Michigan rest area and called the tow truck. The Cruiser was delivered to the My Auto Import Center in Muskegon, MI. I was at the Toyota service desk at 7:15 and was greeted by Kevin Sackett. The work sheet was full that day. Being 950 miles from home and needing our Cruiser road worthy we put our trust in Kevin to help us. Help us he did, by 4:00 pm that day our Cruiser was repaired of a wheel bearing issue and they also repaired sway bar links which resolved a second issue. Kevin Sackett came through for us with a very timely repair and also provided a loaner of a new Prius which was great! We even ended the day with a very reasonable service charge, and a restaurant recommendation from Kevin. The dinner was great and certainly the service from this dealer and most certainly the service from Kevin Sackett was exceptional and saved our vacation. John and Sandy Morgan Chapin, SC

Our family of drivers is growing so we needed to add another vehicle to our ???fleet???. I am handing down my 2001 Toyota Highlander (it STILL has a lot of life in it) to our 18 year-old son so I needed a ???new??? vehicle for myself. Regan Taylor provided his exceptional customer service AGAIN (we purchased a 2018 Camry for my wife back in October from Regan). This 2006 Tundra makes the 4th Toyota I???ve owned (all purchased from MyAuto) and I know I will be back for another Toyota one of these days down the road when the need arises. I only hope Regan is still at MyAuto when that time comes. Every experience I have at this dealership exceeds my expectations. Their sales team is THE BEST and the service team makes sure they get it right and have me leaving with a smile on my face. When closing the deal, the office staff are professional, courteous and thorough.

We had a few specific problems with our 2010 VW Passat, some requiring diagnosis and cost estimates (heater coil issue, blower) for future repair consideration and some other, more minor, requiring immediate attention (windshield wiper replacement, oil and filter change) along with some questions about general performance of the car, e.g.., jerkiness of acceleration (a dual clutch phenomenon), length of fan blowing (seemed excessive to us). Agent was friendly and obviously quite knowledgeable; gave clear explanations and indicated what jobs would be done forthwith and which would be diagnosed for later consideration and assessment. Spelled out various options (with priorities) for undertaking future work. Overall, very pleased with the service. Nice waiting room, coffee, soft drinks and popcorn available.

Subaru of Muskegon never fails to exceed my expectations. Working with Andre from start to finish on the order, deposit and purchase of my new 2019 Forester sport was so easy. Andre answered all my questions, kept me up to date on the process and always gives service with a smile. Buying a car can be stressful, but Andre makes the process feel so easy. Bekah takes the stress out of signing the purchase paperwork, and the whole staff at Subaru of Muskegon are top notch. This is our 3rd Subaru purchase from them, and we will never go anywhere else. So great to have such a fantastic, friendly, and welcoming dealership so close to home. Thank you Subaru of Muskegon!

Our experience was great, Regan &Bill Were exceptionally. Mickala has alway been very helpful and understands Our concerns. Great place to look for a new car! and to have you car serviced 🚗🚕🚗🚙

I was really in a pinch to get a car quick, and I saw just the one I wanted at My Auto but couldn't get to the dealership until 4 pm because I live out in the boondocks, but it was my only day to get there. Everyone there was super helpful and despite the lateness of the day they didn't make me feel rushed yet were so efficient with getting all the paperwork and such processed I was out in my new car by 6:30! We've had our cars serviced at My Auto and they've always done a great job, but this is our first time buying a vehicle there and it's clear that their sales service is as good as their repairs service.

I recently purchased an outback from this dealership and was very impressed with my experience. I had done lots of research on what vehicle I wanted and came into the dealership with a very clear idea of what I wanted. They didn't give me the run around or try to talk me into anything else. They answered my questions and let me drive their cars around and kick the tires all I wanted. AnDre was very friendly and great to work with. He went to work for me and got me the deal I needed! Mike Kaffenberger took me through the paperwork and we got through smoothly and efficiently. Best of all, I didn't have to sit with them for hours as they explained how all of the buttons work in the car after I purchased it. (I prefer to do that on my own with the manual later.) They did follow up and offer to walk me through anything I didn't understand. The perfect amount of support in my opinion! I opted for an after market upgrade to the vehicle and they drove out to Zeeland to pick up my new car for service and gave me a loaner for the day. That saved me 30mins of driving each way!

Bought a 2015 Tundra brand new in 15, from My Auto,I've have been driving the 45min+ drive for oil changes/service even when there is a Toyota dealer 5 min from my house. My Auto isn't pushy, just down right good people. Now it's 2018 and buying the wife a car/ needed an oil change on the truck. Test drove a limited platinum Highlander and loved it ended up purchasing the Highlander. Sales was very professional and worked on getting you what you want. I plan on purchasing all my new Toyotas/vehicles from My Auto in the future.

Looking for a truck to purchase is a daunting task. So many features, makes and models to choose from. Fred Hill Jr. took the time to listen! Yes, a car salesman listened to what I needed and wanted and fit me into the best choose. I even found a great deal at a local mom & pop lot but Fred sweetened the deal and I couldn't pass up the offer. His professionalism is outstanding. Thanks for getting me into the vehicle I looked months to purchase and the BEST deal around. Trust me, I've looked everywhere in the mid-west and this is by far the best deal for anything close to this vehicle! AND, I get all the benefits of a dealership to ensure the maintenance of my truck is taken care of for the next 100,000 miles and beyond. LOVE, LOVE, LOVE MY TUNDRA!!!! Thanks Fred! And Bekah Wehman was great too. She was fast and friendly processing the paperwork and get me out the door and home in time for dinner with the family.

Last Friday night, my Audi Q5 stalled out so I had to get it towed to My Imports. I sent an email to Mickala about 9:00pm to let her know that the car would be there and asking if she could get it scheduled for service. To my surprise and appreciation, Mickala texted me back that same night to let me know she received my email and to arrange to meet me early Saturday morning to get a loaner car (even though Saturday was her day off). Many thanks to Mickala! Great job!

My wife's car recently broke down, stranding her on her way home from work. We could have fixed it and had her drive it again, especially since we weren't planning on replacing it for another 6-12 months, but it just felt like it was time to get something better. We'd talked about a Subaru Outback as our next vehicle for quite a while, so I filled out the paperwork online and ended up being connected with AnDre. I've bought a number of cars in the past, but none of the experiences have been as comfortable or as easy as this! AnDre took care of everything and made the process quick, straightforward, and fast! Once we went in to sign the paperwork we dealt with Jimmy. This is usually the part that I dread but he made it painless! I fully intend on our next vehicle being another Subaru from AnDre! Thanks!

I was in an accident with my 2016 Toyota Corolla(leased), and it was declared a total loss. Rob Gould, the sales specialist, worked tirelessly with me, and Progressive, to settle things with the Toyota Lease Company, and get me into a new lease. Even though I had not purchased "gap insurance" on the 2016 Corolla, Rob offered to pay what I owed to the lease company. In so doing, I didn't have to pay the gap out of my pocket, but rather worked it into my new lease. No one at My Auto Imports treated me like I was being "sent to the Principal's office", and I had no problem getting things straightened out. Rob even helped me return my rental car to Enterprise that very day, saving me even more out-of-pocket expense. Rob is very professional, while also being very relatable. John Gongalski also helped with the whole process, and he was just as friendly and professional as Rob. It was a good experience.

Roy, Tino, and Bekah made this a totally great experience. I was over mileage on my lease and had decided to buy out my 2015 Nissan Altima. I had shopped several banks and credit unions for interest rates, but MyAuto came back with a far lower rate from my own bank than they offered me when I stopped in to the bank! Your service advisor Tyler, had the oil changed and did a quick inspection. That showed that my brakes were getting low and I would need to replace the pads this month. He gave me a quote so that I could budget for that. These folks define customer service. I will happily recommend them to anyone.