Upstanding dealer! Went above and beyond!
November 6, 2018
On June 14th I purchased a 2007 Chevy Trailblazer SUV from IMAGE CARS, Inc. I purchased the SUV “As is.” Purchasing a used auto, I expect there to be things that need repaired, but I learned that the vehicle had numerous issues and at that point was told that it needed more than I was able to put into fixing it.
Having bought the vehicle “as is,” I expected that I was stuck with it, but decided to send a letter to Image Cars and my salesman to let him know of the trouble I was having. Upon learning of my difficulties the salesman, Chip, and owner Amar immediately contacted me and set up a meeting for me to come in and talk to them. Concerned of the treatment I would receive as a female and having had unpleasant experiences in the past, I took an advocate with me and what followed simply blew me away!
The gentlemen apologized for the difficulty I had had both with the mechanical problems and upon finding out that I rely upon my vehicle for my job and had missed work because of it. They asked me to return the next day to give them time to see what they could do.
As I admitted above, I held prejudiced views towards car dealers due to bad experiences in my past, so still feeling nervous and unsure of what to expect I returned the next day with my advocate to find that they had found a vehicle that was similar but much more sound and safe. They allowed me to take the vehicle with me over night to get to know it and have it checked out by an independent party to see if I would like to trade for it. They also stated that if I did not like it they would keep searching for me.
I now have a safe, reliable vehicle that I love. Image Cars, Inc., went out of their way to be sure of that. Amar told me that I could have come to him right away with the issues, and that I needed to be sure to let him know immediately if I had problems with the trade.
Amar, Chip, and Image Cars, Inc. have taught me that all car dealerships are not the same. These gentlemen are respectable businessmen who have impressed me with their integrity and willingness to go above and beyond to have satisfied customers.
I am pleased to be able to share this review with anyone who reads it. And my appreciation for the honorable way they run their business. They set the standard for what a dealership should be.