Smooth car service experience. Highly recommended!
November 6, 2018
When I arrived, they were expecting me, knew my name before I even stepped out of the car. Gave me a clear plan for the day. I told them about another concern I have (miles per gallon calculator), they said they will book an appointment on another day to run diagnostics, but when I told them I am usually busy with work, they managed to get it done on the same day (turned out everything was working fine). Showed me the filters, and that they don't need to get changed now. Told me the whole process would take 1 hour for the routine 6-month service and 45 minutes for the extra diagnostic tests I requested, but ended up taking less than an hour overall. Everything was covered in my routine service and warranty; ended up not paying anything.
Bathrooms were super clean, which is surprising for a service center.
Free coffee, and free WiFi, so I managed to get some work done on my laptop.
Clayton, the Service Advisor I met yesterday, was very professional, prompt and polite.
Overall, a very positive and smooth experience. I even recommended Beck for a friend for his Toyota service. He is from Chicago and currently working in Indianapolis.