Used 2016 Toyota RAV4 for sale in Merrimack, NH

Please reference invoice 931107, tag T6422 dated 11/01/22. Toyota Tacoma, 2007, 4 cyl. Engine light was on thus indicating a problem needing immediate mechanical attention. Was quoted $185 to diagnose. I okayed. Was later quoted an additional $700 to fix vehicle based on replacing spark plugs and 2 ignition coils per diagnostic result. I agreed. Work was done. Engine light was still on after work was completed. Then told that the initial diagnostic was inaccurate and that the vehicle has a leaking head gasket and actually needs an engine replacement. Was then billed $884.90 minus 10 percent for veterans discount. The engine light is still on. The service person was very professional when he gave me the bad news. It was not right however that I was charged more than the $185 for the diagnostic as the vehicle was not repaired and the engine light is still on. If nothing else I would expect Ira Toyota of Manchester to do better than to charge the full amount minus the 10 percent veteran discount. Not that this review is not intended to “bad mouth” anyone at the dealership. I simply have a “bad taste in my mounts” given that I had to pay not just the initial diagnostic fee plus pay for work that did not fix the problem. I accept that a mistaken diagnostic was initially made but do not accept that I should pay for work resulting from that mistake. I’m hoping that this review will result in Ira Toyota of Manchester making this right. Thank you. G Gagnon

my Rav4 seems to be an awesome vehicle, just not fond of all black interior. Toyota of Johnson city, is awesome. highly recommend them if you're interested in another vehicle. sales staff is awesome

The staff is extremely friendly and professional. They definitely make you feel appreciated and important. Service department has many perks like loaner cars, car was washed and vacuumed. I highly recommend them for any sales or service needs.

Excellent vehicle. I believe its well made. Its not falling apart. No problems with it, except the airbag malfunction warning light being on all of a sudden and the cigarette lighter went out to plug in things, but it does have 2 other plugs ins for the cell phone. Also the roof window is being slow to close so I just dont open it anymore. It could be the fuses. These minor problems need to be checked. The warranty was very short because supposedly things changed when the dealership got sold. Therefore I don't care about the dealership. I will buy somewhere else next time. I bought this vehicle because it fits. It's easy to get on and off.

John was the best you could ask for. Made everything easy. He was patient and flexible. No pressure and he understood where we were at.

I bought my 2016 RAV4 AWD Limited in late December, 2015. I really Ike this car. It's easy to enter and exit. The numerous convenience and safety features are great. It has been very reliable. I love the self-dimming headlights and the technology package. The warning when another car is in my blindspot is a great feature.

Hands down. The crew here was very helpful and they really worked with us and they were very detailed and understanding. They made sure we were comfortable and made sure we came off the lot with a vehicle. If you ever question the decision of what is right for you just meditate a moment and let God do his thing❗️

I’ve gotten all of my Lexus RX 350 vehicles from AutoUse for years. Such an easy and quick transaction. Quick turnaround. Definitely check them out!

Very professional and courteous environment. Cars were clean and ready to go. I’m glad I went to Merchants Auto. I was greeted by Sales Professional Armando Vargas who had made sure that I had and saw everything I needed to see, made me feel very comfortable about everything through the process and was entirely non-confrontational. He contently handled all of my concerns in a professional manner. Finance Manager Logan Loring made the time reviewing and signing paperwork a breeze, went over everything in a timely, but informative manner. He was very friendly and readily handled any concerns I had. Overall, I had found exactly the car I wanted at a great, competitive price here and the team at Merchants Auto made it a friendly, easy and comfortable experience the entire time. Management helped me obtain the best rates of financing and made the process easier than I’ve ever seen.

Always glad to go back to IRA Tewksbury. Very friendly and professional staff all around. Highly recommended. Definitely going back again and again. Super clean facility

Who knew car buying could be so easy? David Belanger was so great to work with. We had a lease and he made sure we traded it in for top dollar towards a new car. He was communicative throughout the whole process and we couldn't be happier. Katie Collins has been so great for the two cars we have purchased, too. She is a gem! James Hudson was a fantastic finance person and made the process seamless.