A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 25, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership!
While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me.
The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work with the customers. I have had to call several times to get updates on the service that was taken place. As of today 11/17/18 my check engine light came back on, and is doing the same thing. When I can, I will be having the car back in for the same issues.
I noticed my tail light was out. I didn???t have an appointment but I decided to take the car to Crain to get it fixed . Parked the car went in they said they could get to it. The man I talked to was very professional brought the car in and in about an hour the car was ready for me to go home. A great place to get a car. Friendly and professional staff.
The staff is friendly and helpful, they can always answer any question I have. I have purchased 10 VWs from Tommy P and team. Highly recommend Tommy, Kenny and Derek in sales and finance and Manny in the service departments
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