Thank you for really great service. The guys are friendly And take the time to listen and care about concerns. Love that I got a loaner car and another service date the guys washed my car and vacuumed and that is wonderful service! The service makes the dealership #1. Will highly recommend. Thank you again!
Great car for my family
by Johnny from Stephenville TX
January 3, 2019
This car has been great it is very comfortable and easy to drive. My wife and kids love it. Would love to buy a brand new one in a couple of years.
From the time they contacted me to the completion of the sale, everyone was great. They worked hard to get what we wanted and in a price range we could afford.
KIA Sportage - great vehicle for the money
by 2018 Sportage owner from Atlanta
January 14, 2019
The base 2.4L GDI engine has plenty of pep. The vehicle rides well fully loaded (no change in suspension, handling, acceleration, etc). I would recommend this vehicle to anybody looking for a compact SUV (who has no need for a third row of seating).
My only frustration has been the difficulty of adding fog lamps. There is no wiring harness provided from the factory. This makes it impossible to have a true factory installation integrated into the steering wheel controls. It also makes an aftermarket installation expensive, as well.
I thought Chris Huebner was very attentive to the things on my car that needed to be fixed & explained what was being done & what it would cost. I would take my car there again when???s it needs anything.
Nice looking. I regularly receive compliments.
by Loves the Compass Jeep from Rowlett, TX
January 2, 2019
The Jeep Compass is a nice looking vehicle. It is a Smooth ride with Comfortable seating. It has a Wisely planned interior. The Perfect size for single or small family. Great mileage.
Brought the vehicle in for two recalls and an oil change. Service dept employees were very professional, friendly, and knowledgeable. I would definitely recommend them!
2013 not a great year for this car
by Ry98 from LITTLETON, CO
December 20, 2018
This car had a lot of mechanical issues, and I'm guess it's because this was the first year for this design. I would recommend getting at least a year before or after 2013 for this model, just to try and avoid these issues.
We came in knowing exactly what we were looking for, Andrew got us in the vehicle for a test drive right away. He was knowledgeable, personable, and did a great job each step of the buying process, making sure we were completely satisfied with our experience. We drove away knowing that we were well taken care of then, and will be in the future.
My favorite vehicle ever! Top rated comfort & tech
by Christymomof3 from Atlanta, Ga
January 3, 2019
I have an SXL & everyone in my family loves the van! We currently also own a convertible and a car-and our Kia is our favorite by far!!
That staff were very friendly and caring. Wanted to do a good job and send me away happy. They suceeded. Doug, Travis, and Josh were great. Wanted to take Josh home with me, he was so sweet. Love my new Kia Optima!
Official Soccer Dad Status!
by PIARTECH from Chicago, IL
January 9, 2019
Plenty of space and I like the power and ambient lighting. Paint color is a nice touch and the rims are a neat design. I will definitely return to dealership when I consider my next purchase.
This is my 3'rd Kia Optima an they are great cars.
by Joe C. from Thornhill, Ontario
January 10, 2019
I would highly recommend this car based on performance, comfort and safety. It is very reliable in all kinds of weather and is really a pleasure to drive. It has all the features of the more expensive cars and is always very reliable. I believe that it is an excellent value.
A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 25, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
This is the 4th new Ford I have purchased.
by Brenda from Haubstadt, IN
January 12, 2019
Excellent in all aspects. Rides great, has every feature I can think of. It is a beautiful SUV and I am so proud to drive it.
Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership!
All the Car I Need
by TinleyTiger from Tinley Park, IL
January 12, 2019
Roomy, comfortable and quiet. Excellent visibility plus side mirror warnings. Excellent response in steering and acceleration. Very good interior dash and steering wheel controls. This is my fourth Hyundai and it won't be the last.
While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me.
Spacious and Comfortable
by AshleyY from Thornton, CO
January 12, 2019
We love this car for our family. It is incredibly spacious, the interior is beautiful. Drives very smooth and has many gadgets for the family.
The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work with the customers. I have had to call several times to get updates on the service that was taken place. As of today 11/17/18 my check engine light came back on, and is doing the same thing. When I can, I will be having the car back in for the same issues.
The last great VW-HP sells cars, Torque wins races
by FLYNT TREG from Lewiston ME
November 24, 2018
I purchased this 2016 TDI LUX T-REG ’new’ with emissions update in September of ’18 after researching and looking for nearly a year. At nearly 22% off of the MSRP and with 1,000 miles on it, I’d say I got a deal. This is authentic VW engineering, including that unique and comforting ’thud’ you hear when the door closes. I am a brand junkie for VW, having previously owned a VR6 Passat and a VR6 CC. I veered off to a Volvo but am now ecstatically returned to my favorite driving machine. This thing is a tank, and while the horsepower may not seem as compelling compared to other vehicles, it is the torque that makes the huge and most important difference. As a friend said once, ’horsepower sells cars, torque wins races’.
Great customer experience....took Mercedes in trade and worked closely and professionally until we agreed on the purchase....car buying the way it should be; a true 2 way partnership!!
by Njhero from Wall no
January 12, 2019
Between check engine lights and massive water leaks and worn out brakes at 20k miles this truck isn’t worth the hype. The made in China stamps I see on a lot of the interior parts confirm this thing is cheap. The dash board leather peeling off and did mention water leaks. Also still uses too much oil,factory says pistons and rings are no good oil light comes on.
Friendly staff and excellent people to work with to close the deal. I would recommend this dealership to anyone wishing to purchase a cadillac.
by MY SRX from CLAYTON NC
January 9, 2019
THIS IS THE FIRST CAR IN 15 YEARS THAT I HAVE KEPT MORE THAN 2 YEARS. IT HAS STYLE AND CLASS NOT TO MENTION SPEED, YES I HAVE THE PERFORMANCE AN I LOVE IT.
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