I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I just want thank Millo for a great first time experience in getting a me a great reliable car. Although, it was late and close to closing two nights straight he listened to my needs, and made sure I was fully taken care of. Felt like a distant uncle. He showed true compassion for what he does, and was not "pushy" in making you feel like you were just a sale. Karl was great as well in getting me in out and answering all questions I may have had as a first timer. Jersey made sure I got the most for my trade in and I truly appreciate the team work in making me feel okay about my purchase. Millo even made sure I got new windshield wipers not thinking he heard me he text me to let me know he was going to take care of everything. I sincerely appreciate everything guys. See you soon for my courtesy wash since the weather actually is permitting.
After our experience on Saturday, I spoke with VW of Marietta on Monday. They were very professional in handling our situation. We were able to set aside our differences and come to a mutual agreement. I was glad because our sales associates, Whitney and Sylvia, were a pleasure to work with.
This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.
Go straight to this dealership! Irnes and Tamimi are pros.
by Lisa M from DealerRater.com
November 4, 2018
Irnes was fantastic! He was informative, helpful, good-natured and efficient. He was respectful of our time frame and was attentive after our initial visit/test drive but not high pressured. He called when he said he would call, was available to answer questions and got us the car we wanted. The color combo we wanted was not available in state???put down our deposit Saturday night and drove away in our new car on Tuesday. Tamimi, in the finance area, was also a pleasure to work with. He clearly presented all the information, was patient, and very organized. I give these two professionals my highest recommendation and would not hesitate to send folks to Stone Mountain VW. We had our last VW for 16 years and hope our new Sportwagen will have similar longevity. Thank you, Irnes!
Sung was an exceptional salesman. The whole process was stress free and comfortable, it took a little under 2 hours from appraising my trade in to me signing the contract on my new Jetta. I'd recommend these guys over any other dealership out Duluth.
We are so amazed by the personal service that we received! Miguel explained everything so clearly and was an absolute joy to work with. The entire team was so friendly. The dealership itself was so clean! We can't wait to purchase another vehicle from here. It won't be long. We have purchased a few new cars and we have NEVER had this quality of service! Thank you!!
My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery, and it was ready before 2pm on a Friday. They even washed and vacuumed it. A recall was also done & all under warranty. My only problem was the distance from my home to the dealership is quite a ways.
I went to the Heritage for a price comparison and was blown away by the customer service I received from Dee needless to say I bought an Eos the same day because of the excellent salesmanship and willingness to assist and show all options. I am a slow shopper but Dee did not mind even though it took me 8 hours to choose Thanks Dee you are the best sales person I have met in many years. I wish you continued success!!!!!
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