Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
Rudy Desantis made it possible for me to buy my dream car! It was quick and painless. Drove 4 hours to see the car and I have no regrets. I've been telling all my friends how awesome my experience was and when my fiance buys a new vehicle he told me he would only like to deal with Rudy because he came with me and saw how hard he worked for me and how cool he was. Thanks for everything! -Katie
Josh was amazing. He was able to put me into the 2019 Nissan Altima 2.5SL Platinum for a price another dealer was selling me a 2019 Altima SR. I would definitely recommend Josh and Suburban for anyone who is in the market.
I didn't end up purchasing from this dealership, but I was pleased with the service I received while shopping. The salesman was prompt with replies to my questions and was willing to work with me. In the end I felt that between the distance to the dealership was too great to justify the trip given the vehicle but would recommend a look from anyone looking to purchase
by Robert Welch from Farmington Hills, Michigan 48335
November 3, 2018
I purchased My 2018 Mazda Touring CX-5 FWD from Suburban Mazda. the Sales Person, Sonya Y. Harris, is very knowledgeable and helpful. The same can be said for the Finance Service Manager Matthew Moore. I was never pressured. All my options were explained to me thoroughly. I fell in love with the vehicle. This is My second purchase from Suburban. I highly recommend them because of the excellent customer service. I feel like I'm having an experience at this dealership that feels just as exciting as the Apple store or Best Buy. Very welcoming high tech environment with plenty team members to wait on you.
We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser???s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
Wow brian is the best . So honest so respectful. I would recommend him to anyone looking for the best. He knows his stuff. Total trust in the process and him and the dealership. I send my whole family to him.
A dealership above the rest. Whether it is regular maintenance or an emergency repair, I can count on them to take care of the situation. Plus, they always provide the information of the repair and why.
I live in Jackson, MI; bought my 2013 A6 from Naples, FL so had to find a service department up here. First trip was to the state capital. Let's just say I'll never go back again. Pretty much always worked with Joseph Gruss. He could always get me a "near-new" loaner Audi if the service might take longer. Communication always great. Yesterday brought it in for a part on the front fender to be replaced. I was in and out literally 45 minutes. Granted it was easy work but I was still very impressed with their speed. Just settling in with the hot tea and snacks provided in their comfortable waiting area and pulling out my laptop to start some work when Joe told me that they were done. In the sales department, I've known Barry Strecker a long time; bought 3 cars through him when he was at MB. Extremely knowledgeable and always looked out for my best interest. Definitely will call on him for our next vehicle purchase.
I have dealt with many service departments in my lifetime and have had many good and bad experiences of the like. Germain Audi's service department is far and above the best I have ever dealt with. They are very knowledgeable, friendly and willing to always go the extra mile. Patrick in particular is one of the most professional service techs that I worked with. If anyone needs to have their Audi serviced from the most minor to most complicated, look no further than Germain. You will not be disappointed.
I???ve come to dealership for oil change on my Mazda CX3. I owned that car for year and it was still a lot of money to pay off. I was dreaming for bigger car, CX9. But was pretty sure than I won???t be offered as much trade in money as I still owed Then Alex greeted me, asked me about my situation, run some numbers and magic happened) I traded in my CX3, and got myself CX9 Trade was easy, fast, affordable. I got exactly what I wanted for long time! Thank you Alex and Suburban Mazda for making dreams come true!)
Purchased my 2016 Cayenne from Germain and have had it serviced there from the start. Sales experience was great; Jay Douglas sold me my car and did a great job of finding what I wanted, even beyond my expectations. Service department with Phil Kaiser is phenomenal. Easy to get an appointment, they are great to work with. Estimates are good, service is always done right the first time. Never a wait to get in and they provide a Porsche service loaner; sometimes a Cayman or a Panamera! All in all, highly recommended...I'll keep buying from Germain because they're that good.
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